IT Support Specialist: End-User Tech & Network Help Desk

Tank Connection International; Parsons, Northern (KS, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Tank Connection in Parsons, KS is seeking an IT Support Technician to deliver software and network support, train staff, and assist with routine IT maintenance. The role focuses on diagnosing issues, documenting requests, and maintaining devices and printers.

The position requires a High School diploma or GED with additional training and 2–3 years of related experience. It offers a full-time on-site role with opportunities to work extra hours to meet deadlines.

Qualifications

• Clear verbal and written communication with staff and end-users.
• Proficiency with Microsoft Office, G-Suite and similar productivity tools.
• Solid problem-solving skills and ability to troubleshoot.
• Ability to work independently on diverse projects.
• Capable of building healthy working relationships with colleagues.
• Willingness to work extra hours to meet deadlines.

Responsibilities

• Diagnose hardware and software problems as needed.
• Train staff on hardware and software use.
• Use the IT Help Desk system to document, prioritize, and track requests.
• Install and configure new computers and telephones.
• Repair and upgrade PC or mobile device hardware and software.
• Troubleshoot printers, scanners, and copiers.
• Maintain inventory of equipment and supplies.
• May perform other duties as assigned.

Skills

Verbal & written communication

Productivity software

Problem-solving

Independent work

Interpersonal skills

Willingness to overtime

Education

High School diploma or GED with 2 years training

Tools

Microsoft Office

G-Suite

Job description

Tank Connection in Parsons, KS is seeking an IT Support Technician to deliver software and network support, train staff, and assist with routine IT maintenance. The role focuses on diagnosing issues, documenting requests, and maintaining devices and printers.

The position requires a High School diploma or GED with additional training and 2–3 years of related experience. It offers a full-time on-site role with opportunities to work extra hours to meet deadlines.