IT Support Technician

Tank Connection International; Parsons, Northern (KS, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Tank Connection in Parsons, KS is seeking an IT Support Technician to deliver software and network support, train staff, and assist with routine IT maintenance. The role focuses on diagnosing issues, documenting requests, and maintaining devices and printers.

The position requires a High School diploma or GED with additional training and 2–3 years of related experience. It offers a full-time on-site role with opportunities to work extra hours to meet deadlines.

Qualifications

• Clear verbal and written communication with staff and end-users.
• Proficiency with Microsoft Office, G-Suite and similar productivity tools.
• Solid problem-solving skills and ability to troubleshoot.
• Ability to work independently on diverse projects.
• Capable of building healthy working relationships with colleagues.
• Willingness to work extra hours to meet deadlines.

Responsibilities

• Diagnose hardware and software problems as needed.
• Train staff on hardware and software use.
• Use the IT Help Desk system to document, prioritize, and track requests.
• Install and configure new computers and telephones.
• Repair and upgrade PC or mobile device hardware and software.
• Troubleshoot printers, scanners, and copiers.
• Maintain inventory of equipment and supplies.
• May perform other duties as assigned.

Skills

Verbal & written communication

Productivity software

Problem-solving

Independent work

Interpersonal skills

Willingness to overtime

Education

High School diploma or GED with 2 years training

Tools

Microsoft Office

G-Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Parsons, KS, US

Established in 2003, Tank Connection was founded on a need for superior customer service in the storage tank industry. Built on excellence and small town pride, Tank Connection is the international leader for bolted storage tanks. After transitioning into a 100% employee owned company, Tank Connection became a thriving organization thanks to dedicated employees with a relentless pursuit to outperform. See what Tank Connection has in store for your future!

Position Summary:

The IT Support Technician provides software and network support, training and troubleshooting to end-users as well as assisting with routine maintenance of all IT systems.

IT Support Technician Duties and Responsibilities:

• Diagnose hardware and software problems as needed.
• Train staff as needed on hardware and software use.
• Use the IT Help Desk request system to document, prioritize, and track requests.
• Install and configure new computers and telephones.
• Repair and upgrade PC or mobile device hardware and software.
• Troubleshoot printers, scanners, and copiers.
• Maintain inventory of equipment and supplies.
• May perform other duties as assigned.

IT Support Technician Skills and Specifications:

• Strong verbal and written communication skills; with the ability to effectively communicate complex information.
• Proficiency with multiple productivity software applications (e.g. Microsoft Office, G-Suite, etc.)
• Solid problem-solving skills.
• Able to work alone on a broad variety of projects.
• Able to establish and maintain healthy working relationships with people in course of work.
• Willingness to work additional hours in order to meet tight deadlines.

IT Support Technician Education and Qualifications:

• High School diploma or equivalent (GED) with 2 years of additional schooling and/or training.
• 2-3 years relevant experience and/or training, or equivalent combination of education and experience.

IT Support Technician Physical Requirements:

While performing the duties of IT Support Technician, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

IT Support Technician Work Environment:

While performing the duties of IT Support Technician, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

REV-01/25/2019