IT Support Specialist — End-User Tech & Network

Churchill Downs Simulcast Productio; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Job summary

Churchill Downs Incorporated is seeking an IT Technician to provide frontline end-user support for hardware and software, resolve tickets, and maintain IT systems in Louisville, KY. You will respond to requests, document issues, and serve as a bridge between users and external IT support.

The role covers Windows and Apple devices, equipment setup, network and IPTV support, and basic admin tasks. A Bachelor's degree in MIS or a technical field with 1–2 years of experience is preferred, along with

Qualifications

• Bachelor's degree in MIS or a technical field, with 1–2 years of experience preferred.
• Strong customer service mindset and ability to communicate clearly with non-technical staff.
• Experience or familiarity with network concepts and IT operations is a plus.

Responsibilities

• Provide end-user support for Windows and Apple devices.
• Configure, maintain, troubleshoot, and repair PCs, printers, and related peripherals.
• Assist with IPTV system configuration and maintenance.

Skills

Customer service

Written communication

Verbal communication

Education

Bachelor's degree in MIS or related field

Tools

Five9

IPTV

Micros POS

Microsoft 365 / O365

Job description

Churchill Downs Incorporated is seeking an IT Technician to provide frontline end-user support for hardware and software, resolve tickets, and maintain IT systems in Louisville, KY. You will respond to requests, document issues, and serve as a bridge between users and external IT support.

The role covers Windows and Apple devices, equipment setup, network and IPTV support, and basic admin tasks. A Bachelor's degree in MIS or a technical field with 1–2 years of experience is preferred, along with