IT Helpdesk Technician – Desktop & End-User Support

TTM Technologies; Kentucky; On-site; USD 42,000 - 64,000; Full time

Job summary

TTM Technologies, Inc. in Kentucky is seeking an entry to mid-level Help Desk/Desktop Support specialist to assist our end users with software, hardware, and network issues. You will diagnose and resolve Level One problems and provide one-on-one training as needed.

This full-time role requires 1–3 years of related experience, strong communication, and the ability to work with minimal supervision while supporting a diverse user base and maintaining uptime across LAN and remote access tools.

Qualifications

• 1–3 years of related experience
• MS or Cisco Certification is a plus
• Basic knowledge of current desktop and laptop operating systems and hardware
• Can install Microsoft Office and other desktop applications
• Able to follow established troubleshooting and documentation
• Good communications skills
• Relays technical information in customer-friendly terms
• Strong reading, documentation and basic math skills are required

Responsibilities

• Provide technical software, hardware and network problem resolution in a call center environment.
• Diagnose and guide users through step-by-step solutions.
• Identify and resolve Level One software/hardware, network, and internet connection problems.
• Clearly communicate technical solutions to end-users in a user-friendly manner.
• Provide one-on-one end-user training as needed.
• Escalate complex issues to appropriate teams.
• Offer one-on-one problem resolution over the phone for company-approved PC software.
• Create materials forFrequently Asked Questions (FAQs).
• Conduct hardware and software inventory maintenance and related work.
• Install and configure end-user PC hardware/software; troubleshoot printers and network issues.

Skills

Help desk calls

Initial record

Level One support

End-user training

Remote access tools

Technical communication

Desktop hardware

Network trouble\shooting

Strong reading/math

Team collaboration

Education

MS or Cisco Certification

Tools

Terminal Services

Bomgar

VPN

Remote Desktop

ManageEngine Suite

WebEx

Job description

TTM Technologies, Inc. in Kentucky is seeking an entry to mid-level Help Desk/Desktop Support specialist to assist our end users with software, hardware, and network issues. You will diagnose and resolve Level One problems and provide one-on-one training as needed.

This full-time role requires 1–3 years of related experience, strong communication, and the ability to work with minimal supervision while supporting a diverse user base and maintaining uptime across LAN and remote access tools.