IT Support Specialist — End-User Tech & MS 365 Focus

Cobalt Truck Equipment, Llc

Nampa, Northern (ID, KY)

Hybrid

USD 48,000 - 64,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental and vision

Life insurance & disability

HSA/FSA

Retirement plan with 5% match

Paid time off

Paid holidays

Job summary

Cobalt Truck Equipment in Nampa, ID is seeking an IT Support Specialist to deliver first-line technical support across the organization, handling hardware, software, Microsoft 365, user accounts, and device deployment.

The role emphasizes customer service, problem solving, and proactive learning, with a standard Monday-to-Friday schedule in an office setting. Ideal candidate will assist with onboarding, ticket management, and IT projects.

Qualifications

Associate degree in IT or related field, or equivalent work experience.
Minimum 1 year in an IT support, helpdesk, or technical support role.
Working knowledge of Windows operating systems and Microsoft 365 applications.
Strong customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and collaboratively within a team.

Responsibilities

Provide first and second-level IT support to end users via ticketing systems, email, phone, Teams, and in-person assistance.
Diagnose and resolve hardware, software, printing, and connectivity issues.
Troubleshoot desktops, laptops, mobile devices, and peripherals.
Escalate complex issues to senior IT staff or third-party vendors when necessary.
Document troubleshooting steps, resolutions, and user interactions.
Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
Assist with onboarding and offboarding for new employees.
Support Microsoft 365 applications, MFA, account provisioning, and licensing.