IT Support Specialist

Greater Omaha Packing Co., Inc; Omaha (NE); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401(k) with company match

Education Reimbursement

Job summary

Greater Omaha Packing in Omaha, NE is seeking an IT Support Specialist (Level 1) to ensure reliable operation of desktop hardware, software, and basic network services. You will troubleshoot issues, document resolutions, assist with onboarding, and provide excellent customer service to end users.

Candidates should have desktop support experience, knowledge of Windows, Microsoft 365, TCP/IP, VPN, and Active Directory, plus strong communication skills.

Qualifications

• Desktop support and end-user troubleshooting experience.
• Knowledge of Windows operating systems and Microsoft 365.
• Knowledge of TCP/IP, Wi‑Fi, and VPN.
• Experience with Active Directory and user administration.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide in-person, phone, 2-way radio, and remote technical support.
• Troubleshoot desktops, laptops, printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to appropriate technical resources.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
• Create user accounts, reset passwords, and manage access requests.
• Support onboarding and offboarding activities.
• Maintain IT asset inventory and equipment tracking.
• Test and evaluate hardware and software solutions.
• Train users and assist with IT policies and procedures.
• Assist in after hours on call support.

Skills

Desktop support

End-user troubleshooting

Windows OS

Microsoft 365

TCP/IP

Wi-Fi

VPN

Active Directory

User administration

Customer service

Communication

Organizational skills

Education

Associate degree in IT/CS

CompTIA A+

CompTIA Network+

Job description

Greater Omaha has been in the beef business since 1920. An uncompromising commitment to quality has been our hallmark since day one, constantly at the forefront of innovation in food safety andhumanetreatment of animals. Today, we ship beef to every U.S. state and over 70 countries around the globe.

Why Join Greater Omaha?

For over 100 years, Greater Omaha has built a culture of growth, opportunity, and community involvement. We provide opportunities to build a career with a company known for promoting from within, investing in employee development, and making a meaningful impact in the communities where we live and work. Here's a few reasons why employees choose Greater Omaha:

• Competitive starting pay with opportunities for advancement
• Medical, dental, and vision insurance
• 401(k) with company match
• Education reimbursement for employees
• Tuition and scholarship opportunities for dependents
• Career growth within one of the nation's leading beef processors

Position Summary

The IT Support Specialist provides Level 1 technical support for end users, ensuring the reliable operation of desktop hardware, software, peripherals, mobile devices, and basic network services. This role is responsible for troubleshooting technical issues, maintaining IT equipment, supporting user access requests, documenting solutions, and delivering excellent customer service.

Essential Duties and Responsibilities

• Provide in-person, phone, 2-way radio, and remote technical support.
• Troubleshoot desktops, laptops, multi-function printers, label printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to appropriate technical resources.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
• Create user accounts, reset passwords, and manage access requests.
• Support onboarding and offboarding activities.
• Maintain IT asset inventory and equipment tracking.
• Test and evaluate hardware and software solutions.
• Train users and assist with IT policies and procedures.
• Assist in after hours on call support.

Skills and Requirements

• Must be at least 18 years old and legally authorized to work in the United States.
• Desktop support and end-user troubleshooting experience.
• Knowledge of Windows operating systems and Microsoft 365.
• Knowledge of TCP/IP, Wi‑Fi, and VPN.
• Experience with Active Directory and user administration.
• Strong customer service, communication, and organizational skills.

Preferred Skills and Qualifications

• CompTIA A+
• CompTIA Network+
• Associate degree in Information Technology, Computer Science, or related field preferred.
• Minimum two years of desktop support or technical support experience preferred.
• Ability to perform duties in manufacturing and processing environments that may involve temperature extremes, moisture, noise, odors, and exposure to industrial conditions.
• Ability to work at a computer for extended periods.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to walk, stand, bend, stoop, kneel, and move IT equipment as needed.
• Ability to lift and transport computer hardware, peripherals, and related equipment.
• Ability to use keyboards, tools, and technical equipment controls.

Benefits and Perks

At Greater Omaha Packing, we invest in our employees by offering a competitive benefits package, including:

• Competitive pay with opportunities for advancement
• Weekly Pay
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• 401(k) Retirement Savings Plan with Company Match
• Company-Paid Life Insurance
• Employee Assistance Program (EAP)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Education Reimbursement Program
• Dependent Education Reimbursement Program
• Employee Discounts
• Paid Time Off and Paid Holidays
• Wellness Resources and Employee Support Programs
• Paid Community Volunteer Opportunities

Benefits eligibility and plan details are subject to company policy and plan provisions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.