IT Support Specialist - End-User & Device Mgmt (Remote/Onsite)

Impinj, Inc.; Seattle (WA); Remote; USD 64,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Stock options

Job summary

Impinj is seeking an IT Support Analyst to provide both virtual and in-person assistance for hardware, software, and networking issues. You will diagnose issues, image devices, manage accounts, and support conferencing equipment across on-site and remote users.

Ideal candidates have 1–2 years of hands-on IT support, experience with AD, Office 365, Intune/Autopilot/MDM, and Mac/HP devices, plus strong customer service and communication skills.

Qualifications

• 1-2 years of hands-on IT support experience (help desk/desktop)
• Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions
• Experience with Mac and HP desktops/laptops
• Proven ability to deliver excellent customer service in-person, on the phone, or via email
• Strong problem-solving, time management, and attention to detail
• Strong verbal and written communication skills
• Ability to prioritize and manage requests in a fast-paced environment
• Ability to work independently and collaboratively, both on-site and remotely

Responsibilities

• Monitor the help desk queue and perform first-level diagnostics for on-site and remote users
• Onboarding and offboarding user accounts across domain and applications
• Build, configure, and image laptops and desktops including user profiles and inventory
• Apply patches, upgrades, and troubleshoot OS issues
• Troubleshoot and maintain printers, copiers, and plotters
• Perform backup and restore operations
• Desk setup/teardown and hardware inventory management
• Manage shipping and receiving of equipment
• Set up and troubleshoot audio/video conferencing equipment
• Assist with server and infrastructure support as needed

Skills

IT support

Active Directory

Office 365

Intune/Autopilot/MDM

Mac/HP hardware

Customer service

Communication

Time management

Job description

Impinj is seeking an IT Support Analyst to provide both virtual and in-person assistance for hardware, software, and networking issues. You will diagnose issues, image devices, manage accounts, and support conferencing equipment across on-site and remote users.

Ideal candidates have 1–2 years of hands-on IT support, experience with AD, Office 365, Intune/Autopilot/MDM, and Mac/HP devices, plus strong customer service and communication skills.