End-User IT Support Specialist (IMACD & On-Call)

Phoenix Business Consulting (Intelligent Enterprise); Village of Solvay (NY); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Phoenix Business Consulting (Intelligent Enterprise) seeks an experienced On-site IT Support Specialist to deliver desktop, laptop, and mobile device support. You will manage imaging, software deployment, and peripherals, handling IMACD requests across multiple sites.

Daily responsibilities include end-user provisioning, asset inventory, remote assistance, and adherence to ITIL processes. This role requires strong customer service, hands-on hardware skills, and the ability to work from office,

Qualifications

• Relevant experience: 3 years minimum
• Certification: A+ Hardware, Microsoft (preferred), ITIL (Preferred), CCNA (preferred)
• Hands-on with imaging tools and enterprise imaging like Ghost/SCCM
• Strong communication skills (read, write & speak)
• Experience with ServiceNow ticketing system (IM, SRM, AMDB, CMDB, Knowledge Management)

Responsabilités

• Provide on-call IT support during off-hours for P1/P2 tickets
• Travel to nearby sites as needed; mileage reimbursed
• Work from Office daily; no work-from-home
• Imaging and reimaging Windows OS on desktops/laptops
• Handle IMACD (Install Move Add Change Dispose) workflow for EUC equipment
• Use remote desktop connectivity tools for issue resolution
• Record work events and customer satisfaction in ServiceNow
• Coordinate IMACDs with IT functions and customer contacts
• Maintain asset inventory and documentation per company standards
• Assist with end-user device provisioning and decommissioning
• Support wireless devices (BlackBerry, Android, iPhone)
• Strong troubleshooting and client-side remote access skills
• Proficient with SCCM, AD, GPO, and imaging utilities
• Provide excellent customer service in a enterprise environment

Connaissances

On-Call Support

Travel to site

Office-based

Hardware troubleshooting

Imaging & reimaging

Peripheral setup

ImacD/Asset Inventory

Documentation & knowledge articles

Remote desktop tools

SCCM

AD/GPO

Printer support

Active Directory

Customer service

Troubleshooting

Formation

A+ Hardware

Microsoft certifications

ITIL certification

CCNA certification

Outils

ServiceNow

Windows OS

MS Office

O365

Mac OS

Description du poste

Phoenix Business Consulting (Intelligent Enterprise) seeks an experienced On-site IT Support Specialist to deliver desktop, laptop, and mobile device support. You will manage imaging, software deployment, and peripherals, handling IMACD requests across multiple sites.

Daily responsibilities include end-user provisioning, asset inventory, remote assistance, and adherence to ITIL processes. This role requires strong customer service, hands-on hardware skills, and the ability to work from office,