Hybrid IT Support Analyst (Remote-Ready)

Impinj, Inc.; Seattle (WA); Hybrid; USD 64,000 - 90,000; Full time

Job summary

Impinj, Inc. in Seattle seeks an IT Support Analyst to provide virtual and in-person help desk assistance for hardware, software, and network issues.

You will monitor tickets, onboard/offboard accounts, image devices, apply patches, manage printers, set up conferencing equipment, and assist with server tasks, delivering excellent customer service.

The role emphasizes independent work and collaboration, with a focus on reliable IT operations across on-site and remote users.

Qualifications

• 1–2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting.
• Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions.
• Strong customer service, problem-solving and communication skills.

Responsibilities

• Monitor the help desk queue and provide first-level diagnostics for on-site and remote users.
• Onboarding and offboarding user accounts across domain, Exchange, phone systems, and business apps.
• Build, configure, and image laptops/desktops, manage profiles and inventory.
• Assist with server and infrastructure support as needed.
• Set up and troubleshoot audio/video conferencing equipment in meeting rooms and events.

Skills

Active Directory

Office 365

MDM solutions

User support

Tools

HP Desktops

Mac Computers

Job description

Impinj, Inc. in Seattle seeks an IT Support Analyst to provide virtual and in-person help desk assistance for hardware, software, and network issues.

You will monitor tickets, onboard/offboard accounts, image devices, apply patches, manage printers, set up conferencing equipment, and assist with server tasks, delivering excellent customer service.

The role emphasizes independent work and collaboration, with a focus on reliable IT operations across on-site and remote users.