Campus IT Support Specialist — Impactful, Customer-First Tech

Milton Hershey School; United States; Sur place; USD 34 000 - 47 000; Plein temps

Résumé du poste

Milton Hershey School (MHS) is seeking an IT Support Specialist to join our Information Technology team on campus. As the first point of contact, you will diagnose and resolve a wide range of technical issues for staff and students, delivering outstanding customer service and practical guidance.

You will support Windows and Apple devices, Microsoft 365, printers, and network connectivity while documenting requests in the ticketing system and escalating complex cases when needed.

Qualifications

• High school diploma required; post-secondary vocational/IT certs preferred.
• Minimum of three years IT support in a customer-facing environment.
• Experience with ticketing systems; ManageEngine ServiceDesk Plus a plus.
• Proficiency supporting Windows and Apple operating systems.
• Strong troubleshooting skills across multiple platforms.
• Excellent communication and interpersonal skills.
• Commitment to customer service, professionalism, and teamwork.

Responsabilités

• Serve as the first point of contact for IT support requests via phone, email, and walk-ins.
• Diagnose, troubleshoot, and resolve a wide range of technical issues.
• Manage and document support requests in the IT ticketing system for timely resolution.
• Escalate complex issues to specialized support teams when needed.
• Install, image, configure, troubleshoot, diagnose, and repair Apple and Windows devices.
• Assist users with Microsoft 365, mobile devices, printers, software installations, and basic networking.
• Provide clear guidance, training, and ongoing technical support.

Connaissances

Customer service

Troubleshooting

Communication

Teamwork

Problem solving

Technical support

Formation

High school diploma

IT certifications preferred

Outils

ManageEngine ServiceDesk Plus

Windows

macOS

Description du poste

Milton Hershey School (MHS) is seeking an IT Support Specialist to join our Information Technology team on campus. As the first point of contact, you will diagnose and resolve a wide range of technical issues for staff and students, delivering outstanding customer service and practical guidance.

You will support Windows and Apple devices, Microsoft 365, printers, and network connectivity while documenting requests in the ticketing system and escalating complex cases when needed.