IT Support Specialist: Devices, Access & End-User Help

Cash Construction Company, Inc.; Dallas (TX); On-site; USD 40,000 - 64,000; Full time

Job summary

MasTec, Inc. in Dallas seeks an IT Support Specialist to handle day-to-day device provisioning, configuration, and user support on-site.

You will deploy laptops, phones, and tablets, manage inventory, and determine disposition of devices, while delivering friendly, reliable assistance to employees. You will support end users via phone, email, and Teams, assist with password resets and access issues, and help with AD, printers, and workstation deployment, partnering with IT teams to meet service

Qualifications

• Strong knowledge of iOS, Windows OS, networking basics and enterprise applications.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with ITSM tools and troubleshooting methodologies.

Responsibilities

• Respond to user inquiries via phone, email, or in person, resolving hardware and software issues.
• Install, configure, and maintain Operating Systems, peripherals, and applications.
• Assist with AD account support, printer, mobile, and workstation deployment, setup, and maintenance.
• Maintain IT asset inventory and support procurement processes.
• Document issues, resolutions, and escalate complex problems using ServiceNow and Teams.
• Train end-users on software and tools, including the M365 suite, Windows 11, and iOS.
• Collaborate with IT teams to ensure service level targets are met.

Skills

iOS

Windows OS

Networking basics

Enterprise apps

Customer service

Tools

ServiceNow

Microsoft Teams

Job description

MasTec, Inc. in Dallas seeks an IT Support Specialist to handle day-to-day device provisioning, configuration, and user support on-site.

You will deploy laptops, phones, and tablets, manage inventory, and determine disposition of devices, while delivering friendly, reliable assistance to employees. You will support end users via phone, email, and Teams, assist with password resets and access issues, and help with AD, printers, and workstation deployment, partnering with IT teams to meet service