IT Support Specialist – Desktop & Field Tech

AdventHealth; Orlando (FL); On-site; USD 29,000 - 55,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking an IT Desktop Support Technician to assist providers, clinicians, and staff by improving work processes through technology solutions. This role installs, configures, and troubleshoots consumer devices, interfaces with customers, and supports on-site and remote help as needed.

Requirements include a High School diploma, 1+ year in desktop support, and certifications such as CompTIA A+, Network+, or CCNA.

Qualifications

• Provides consumer device support and troubleshooting.
• Installs and configures hardware and software.
• Interacts with customers to resolve issues.
• Follows SOPs and documents tickets.
• Willing to travel between locations.

Responsibilities

• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• Performs basic level repairs for company devices.
• Installs consumer-based hardware and software on devices.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standard operating procedures for field operations.

Skills

Desktop experience

IT troubleshooting

Customer support

Basic networking

Device imaging

MS Office familiarity

Web browsers

Healthcare environment experience

Consumer-centric environment

Education

High School Diploma or Equivalent

Associate degree

Tools

CompTIA A+

CompTIA Network+

CCNA

CompTIA Security+

Endpoint management software

Microsoft 365

MacOS familiarity

Job description

AdventHealth in Orlando, FL is seeking an IT Desktop Support Technician to assist providers, clinicians, and staff by improving work processes through technology solutions. This role installs, configures, and troubleshoots consumer devices, interfaces with customers, and supports on-site and remote help as needed.

Requirements include a High School diploma, 1+ year in desktop support, and certifications such as CompTIA A+, Network+, or CCNA.