Associate IT Support Specialist

1103 Team Member Services; Orlando (FL); On-site; USD 63,061,000 - 116,967,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Orlando, FL is seeking a dedicated Desktop Support Specialist to assist providers, clinicians, and staff by improving work processes through technology solutions. The role involves installing, configuring, and troubleshooting consumer devices, interfacing with customers, and providing remote support as needed for multiple locations.

Experience in healthcare IT is preferred. The position requires on-call duties, potential weekends/night shifts, and willingness to travel between

Qualifications

• High School Grad or Equiv (Required).
• Associate degree in computer technology preferred.
• CompTIA A+/Network+/Security+ and CCNA required in this role.

Responsibilities

• Provide on-site and remote support for consumer devices.
• Install, configure, and troubleshoot hardware, software, and peripherals.
• Interact with customers to resolve technical problems.
• Meet SLA for incidents and requests and document solutions.

Skills

Technical troubleshooting

Customer service

Windows and Mac OS

Network concepts

Device imaging

IT security practices

Healthcare environment experience

Education

High School Diploma or equivalent

Associate degree in computer technology

Tools

Workstation management software

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: Full time Shift: Day (United States of America) Address: 601 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32803

Job Description

Responsible for supporting providers, clinicians, and business professionals by improving work processes through technology solutions. This position provides accurate and timely support services for consumer devices. This role installs, configures, and troubleshoots consumer-based hardware, software, and peripherals. In addition, this position interfaces directly with customers on behalf of other technical teams and provides local or remote support and troubleshooting. Additionally, this role assists with evaluations and recommendations of vendor packages and implements approved software.

Responsibilities

• Responsibilities for this role include participating in on-call duties, using a personal cell phone for communications, working periodically on weekends and nights, and traveling between locations as required.
• Communicates with consumers to provide solutions to technical problems.
• Supports audio-video technology at a basic level.
• References centralized AIT Field Operations knowledge bases.
• Performs basic level repairs for company devices.
• Works with designated information technology vendors for support.
• Meets the standard service level agreement (SLA) for incidents and requests.
• Leads projects and special initiatives within allotted timeframes.
• Follows and maintains AIT standard operating procedures for field operations.
• Performs preventive maintenance on authorized company devices.
• Works with enterprise AIT technical and business support teams as required.
• Installs consumer-based hardware and software on devices and operating systems.
• Provides detailed descriptions within internal service ticket system.
• Follows AIT standards for devices and software.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Basic working knowledge of various Internet Browsers.
• [Required] Familiarity with Microsoft Office suite.
• [Required] Familiarity with current Microsoft and Mac operating systems.
• [Required] Basic familiarity with device imaging processes.
• [Required] Basic knowledge of mobile devices hardware.
• [Required] Familiarity with projects and time tracking.
• [Required] Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.
• [Required] Basic knowledge of workstation management software.
• [Required] Familiarity with common peripherals and accessories.
• [Required] Basic working knowledge of best IT security practices.
• [Required] Basic understanding of IT network hardware, software, and general concepts.
• [Required] Experience working in a Healthcare environment.
• [Preferred] Experience working in a consumer centric environment.

Education

High School Grad or Equiv [Required] Associate [Preferred] Field of Study: in computer technology

Work Experience

1+ experience in the desktop environment. [Required]

Licenses and Certifications

• CompTIA A+ Certification (COMPTIA-A+) [Required]
• CompTIA Network+ [Required]
• CompTIA Security+ Certification [Required]
• Cisco Certified Network Associate (CCNA) [Required]
• AWS Certified Cloud Practitioner (AWS-CCP) [Required]
• Certified in Cyber Security (ISC2 CC) [Required]
• Microsoft 365 Certified: Endpoint Administrator Associate (ENDPOINT ADM) [Required]
• Microsoft Certified: Fundamentals series (Cloud, Azure, AI, Data, Security etc.) (FUNDAMENTALS) [Required]
• Microsoft 365 Fundamentals (MS 365) [Required]

Physical Requirements

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $21.95 - $40.82

Background Screening Requirement

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ.

As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.