IT Support Engineer: Elevate Tech & End-User Experience

NICE (New Independent Conference Experts) Ltd.; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

NiCE is seeking an IT Technical Support Engineer to deliver exceptional technical support to local and remote employees and contractors. The role requires strong customer service and troubleshooting skills, and the ability to communicate technical information clearly to end-users with varying technical levels.

You will work in a team servicing multiple geographies, with occasional travel and after-hours work.

Qualifications

• Bachelor's degree in computer science or an associate degree with 2+ years tech support experience.
• Experience with Windows, Mac, and Linux desktop environments.
• Experience managing Microsoft Active Directory and O365 environments.
• Strong written and verbal English communication; self-motivated team player.

Responsibilities

• Provide day-to-day technical support to employees for network infrastructure and internal systems.
• Follow up on outstanding requests and ensure timely resolution.
• Manage SNOW queue and escalations for complex tickets.
• Assist in managing internal assets and participate in IT projects.

Skills

Customer service

Troubleshooting

Communication

Team player

Self-starter

Education

Bachelor's degree in computer science

Associate degree + 2 years tech support

3+ years tech support experience

Tools

Windows

MacOS

Linux

Active Directory

Office 365 / O365

ServiceNow

Job description

NiCE is seeking an IT Technical Support Engineer to deliver exceptional technical support to local and remote employees and contractors. The role requires strong customer service and troubleshooting skills, and the ability to communicate technical information clearly to end-users with varying technical levels.

You will work in a team servicing multiple geographies, with occasional travel and after-hours work.