IT Support Specialist: End-User & Desktop Solutions

Haas Automation, Inc.; Henderson (NV); On-site; USD 34,000 - 51,000; Full time

Job summary

Haas Automation, Inc. in Henderson, NV is seeking an IT Support Specialist to maintain and troubleshoot enterprise computers, laptops, security, and servers. You’ll install, configure, and troubleshoot hardware, software, and printers to ensure optimum performance.

Minimum qualifications include an Associate’s degree and 1–3 years of experience; CompTIA A+ certification is preferred. Strong communication, problem solving, and teamwork are essential in a fast-paced environment.

Qualifications

• Associate degree (AA/AS/AAS) from a two-year college or technical school is required.
• CompTIA A+ Certification is preferred.
• Must have strong written and verbal communication skills.
• Experience with MS Office and OS software is expected.
• Teamwork and time-management abilities are essential.

Responsibilities

• Answers calls or tickets to support end users with applications, hardware, software, and networking.
• Troubleshoots hardware and software problems in person and remotely, resolving and documenting solutions.
• Coordinates with Network Engineers, System Engineers and Enterprise Security on a regular basis.
• Reads technical manuals, confers with users, or conducts diagnostics to resolve problems.
• Performs installation of hardware and software as needed.
• Builds, maintains and deploys PC images using appropriate tools.
• Creates end user documentation and knowledge base articles, or trains users.
• Delivers high quality work product within organizational timeframes.
• Coordinates onboarding and offboarding of IT assets and user accounts.
• Suggests ways to automate routine functions, improve efficiencies and/or cost-savings.

Skills

Strong communication

Problem solving

Decision making

Customer service

Time management

Teamwork

Public speaking

Reading/writing English

Education

AA/AS/AAS

Related training

Education requirement

Tools

MS Office

Desktop communication software

Adobe products

Operating System software

Web browsers

Job description

Haas Automation, Inc. in Henderson, NV is seeking an IT Support Specialist to maintain and troubleshoot enterprise computers, laptops, security, and servers. You’ll install, configure, and troubleshoot hardware, software, and printers to ensure optimum performance.

Minimum qualifications include an Associate’s degree and 1–3 years of experience; CompTIA A+ certification is preferred. Strong communication, problem solving, and teamwork are essential in a fast-paced environment.