Senior IT Support Engineer – End-User & Network

Priority-Ambulanc; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Priority-Ambulanc is seeking an IT Support Engineer to deliver frontline, end-user support in a fast-paced environment in Scottsdale, AZ. The role covers Windows and Apple devices, Office 365 suite, SharePoint and AD.

You will manage tickets, deploy patches, and assist in hardware/software rollouts across a mixed desktop environment. Ideal candidates have 3–5 years of hands-on IT support, strong troubleshooting skills, and the ability to communicate clearly with users and internal teams.

Qualifications

• AA degree or equivalent experience required.
• 3–5 years in IT support or desktop engineering.
• Strong MS Office and Active Directory troubleshooting skills.
• Experience with Windows and macOS in mixed environments.

Responsibilities

• Respond to level 1 & 2 support requests in a timely and professional manner.
• Document tasks, changes, and issues in the ticket system daily.
• Install, test, maintain, and upgrade corporate software and patches.
• Provide on-site support for desktops, laptops, and mobile devices across Windows, macOS, and mobile platforms.
• Assist in deployment and configuration of hardware and software, including security updates.
• Maintain antivirus, backups, and endpoint security configurations.

Skills

MS Office

Office 365

Active Directory

End-user support

Ticketing system

Education

AA degree or equivalent

Tools

Windows Server

Exchange Online

SharePoint

Intune

Job description

Priority-Ambulanc is seeking an IT Support Engineer to deliver frontline, end-user support in a fast-paced environment in Scottsdale, AZ. The role covers Windows and Apple devices, Office 365 suite, SharePoint and AD.

You will manage tickets, deploy patches, and assist in hardware/software rollouts across a mixed desktop environment. Ideal candidates have 3–5 years of hands-on IT support, strong troubleshooting skills, and the ability to communicate clearly with users and internal teams.