IT Support Specialist – Courtroom & End-User Tech

United States Courts; McAllen (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Texas Southern District and Bankruptcy Court in McAllen, TX, seeks an IT Support professional to provide Tier 1 and Tier 2 help desk services for hardware, software, and Outlook. You will support printers, scanners, copiers, Cisco VOIP/Unity, and a Fiber to the Desk network, participate in end-user training, and may lead Tier 2 efforts.

The role focuses on delivering technical support and contributing to automation training plans for courthouse staff and judicial personnel.

Qualifications

• Experience providing Tier 1/2 help desk support.
• Familiarity with Outlook, printers, Cisco VOIP/Unity.
• Ability to troubleshoot hardware/software and train end users.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for hardware, software, and Outlook.
• Assist in defining and implementing automation training plans and end-user training.
• Serve as central point of information and assistance for end users and may lead a Tier 2 team.

Skills

Troubleshooting

Customer support

Outlook

Printers/Scanners

Cisco VOIP/Unity

End user training

Tools

Fiber to the Desk network

Job description

Texas Southern District and Bankruptcy Court in McAllen, TX, seeks an IT Support professional to provide Tier 1 and Tier 2 help desk services for hardware, software, and Outlook. You will support printers, scanners, copiers, Cisco VOIP/Unity, and a Fiber to the Desk network, participate in end-user training, and may lead Tier 2 efforts.

The role focuses on delivering technical support and contributing to automation training plans for courthouse staff and judicial personnel.