Court IT Technician II: End-User & Systems Support

Western District of Texas

Del Rio (TX)

On-site

USD 64,000 - 79,000

Full time

5 days ago

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Job summary

Western District of Texas is seeking an Information Technology Technician II in Del Rio, Texas to provide technical support to Judges and court personnel within the three Court Units. Responsibilities include first and second tier end-user support for workstation and server hardware, resolving software and hardware issues, coordinating with network services, and maintaining system documentation.

Preferred qualifications include a Bachelor's degree or higher and experience with Active Directory,

Qualifications

Minimum 3+ years desktop and end-user support experience.
Proficiency with Microsoft Windows in a support role.
Experience with data center hardware and MS Office applications.
Excellent written and verbal communication skills.
Ability to multitask and work under pressure.

Responsibilities

Provide first and second tier end-user support for workstation and server hardware via help desk requests.
Analyze, log, track and resolve software/hardware issues including networking, printers, servers and applications.
Coordinate with network services, server infrastructure, and applications teams to restore service and identify problems.
Assist in software installations, patches and upgrades to maintain system integrity and security.
Develop and maintain system documentation and escalate complex problems as needed.