IT Support Specialist

United States Courts; McAllen (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Texas Southern District and Bankruptcy Court in McAllen, TX, seeks an IT Support professional to provide Tier 1 and Tier 2 help desk services for hardware, software, and Outlook. You will support printers, scanners, copiers, Cisco VOIP/Unity, and a Fiber to the Desk network, participate in end-user training, and may lead Tier 2 efforts.

The role focuses on delivering technical support and contributing to automation training plans for courthouse staff and judicial personnel.

Qualifications

• Experience providing Tier 1/2 help desk support.
• Familiarity with Outlook, printers, Cisco VOIP/Unity.
• Ability to troubleshoot hardware/software and train end users.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for hardware, software, and Outlook.
• Assist in defining and implementing automation training plans and end-user training.
• Serve as central point of information and assistance for end users and may lead a Tier 2 team.

Skills

Troubleshooting

Customer support

Outlook

Printers/Scanners

Cisco VOIP/Unity

End user training

Tools

Fiber to the Desk network

Job description

Court Name/Organization Texas Southern District and Bankruptcy Court

Overview of the Position The U.S. District Court for the Southern District of Texas is one of the largest district courts among the country's 94 federal judicial districts. The district courts, combined with the appellate courts and the Supreme Court, make up the judicial branch of the federal government. The Southern District of Texas consists of the following seven divisional offices: Brownsville, Corpus Christi, Galveston, Houston, Laredo, McAllen and Victoria.We are seeking technically qualified and customer focused applicants to join our IT support team in our McAllen courthouse.

This position provides specialized technical support and routine technical support services. At this level, the incumbent provides both Tier 1 and Tier 2 help desk support for computer hardware/software, Outlook email, printers/scanners/copiers, Cisco VOIP/Unity, a Fiber to the Desk network, Courtroom Technology, end user training, commercial and locally developed applications. The incumbent assists in defining and implementing automation training plans and serves as a central point of information and assistance for end users. This position performs routine to complex troubleshooting for hardware and software systems and may serve as a lead on a Tier 2 team.

The federal Judiciary is an Equal Employment Opportunity employer.