IT Support Specialist — Construction Tech & AI Tools

Place Services, Inc.; Woodstock (GA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical plan

Vision plan

401(k) match

Paid time off

Job summary

Place Services, Inc. in Woodstock, GA seeks an IT Support Specialist to deliver hardware/software support for office and field operations. You will troubleshoot desktops, mobile devices, printers, and business apps while assisting with onboarding, deployments, and security initiatives.

You will support Procore, Fieldwire, and Acumatica, manage user accounts, and help implement AI productivity tools. Occasional after-hours support may be required.

Qualifications

• 2–5 years of IT support or help desk experience.
• Experience with Microsoft 365 administration.
• Experience supporting Windows 10/11 environments.
• Knowledge of Active Directory and Microsoft Entra ID.
• Experience with Procore, Fieldwire, and Acumatica.

Responsibilities

• Provide first-level and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Respond to and resolve support tickets within established service levels.
• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Provide day-to-day support for enterprise and construction applications including Procore, Fieldwire, and Acumatica, including user setup, permissions, basic training, and troubleshooting integrations with Microsoft 365.
• Configure, deploy, and maintain Windows computers and mobile devices.
• Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID.
• Assist with onboarding and offboarding employees, including account provisioning and equipment setup.
• Support conference room technology, Teams Rooms, and audiovisual equipment.
• Maintain inventory of IT hardware, software licenses, and technology assets.
• Coordinate warranty repairs and vendor support activities.
• Assist with network troubleshooting involving switches, wireless access points, VPN connectivity, and internet services.
• Support field personnel with tablets, mobile phones, and construction software applications.
• Document solutions, procedures, and knowledge base articles.
• Assist with cybersecurity initiatives including MFA, endpoint protection, and security awareness programs.
• Support and administer AI productivity tools such as Microsoft Copilot and other approved generative AI applications, including user enablement, licensing, and troubleshooting.
• Help employees apply AI tools responsibly, including guidance on prompting, verifying AI-generated output, and protecting company and customer data.
• Assist in evaluating and piloting AI features within existing platforms (Microsoft 365, Procore, Fieldwire, Acumatica, ticketing systems) and in automating routine IT tasks.
• Participate in after-hours maintenance and occasional on-call support as needed.
• Assist with special IT projects and technology rollouts.

Skills

Troubleshooting

Communication

Driver's license

Travel readiness

Education

Associate degree in Information Technology

Tools

Active Directory

Microsoft Entra ID

Procore

Fieldwire

Acumatica

Job description

Place Services, Inc. in Woodstock, GA seeks an IT Support Specialist to deliver hardware/software support for office and field operations. You will troubleshoot desktops, mobile devices, printers, and business apps while assisting with onboarding, deployments, and security initiatives.

You will support Procore, Fieldwire, and Acumatica, manage user accounts, and help implement AI productivity tools. Occasional after-hours support may be required.