IT Support Specialist Chantilly, Virginia

POWERX Co; Chantilly (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay

Certification incentives

Referral bonus

Tuition reimbursement

Health benefits

401(k) with company match

Performance program

Paid time off

Job summary

POWERX is seeking an IT Support Specialist to maintain and secure our IT infrastructure, focusing on Microsoft 365 environments, cloud platforms, and end-user support. You will help implement new technologies, document processes, and educate staff with practical training materials.

Responsibilities include managing cloud services, developing SOPs, and collaborating across teams to enhance IT standards while supporting hardware and cybersecurity initiatives.

Qualifications

• Bachelor’s degree in a relevant field (IT/CS) or equivalent experience preferred.
• Minimum 5 years of related IT support experience.
• Experience managing Microsoft 365 Admin Center and cloud platforms (AWS/Azure).
• Experience migrating or integrating systems is a plus.
• Knowledge of cybersecurity best practices.

Responsibilities

• Manage and optimize Microsoft 365 tenant and cloud infrastructure.
• Handle end-user IT support and incident resolution.
• Develop SOPs, training materials, and technical documentation.
• Collaborate with teams to implement security configurations and software integrations.
• Support hardware troubleshooting and basic repairs on PCs and network devices.
• Create and update training content using Loom, Scribe, or Camtasia.

Skills

M365 Admin Center

Cloud infrastructures

Network hardware troubleshooting

PowerShell scripting

Cybersecurity basics

Technical documentation

Training content creation

Education

Bachelor's degree in Computer Science or Information Technology

Associate degree in Network Administration or Computer Programming

Tools

Loom

Scribe

Camtasia

Microsoft Graph API

AWS

Azure

Job description

We deliver engineering, protection and control, commissioning, NETA field services, and compliance, supporting the full lifecycle of power infrastructure.

With a multinational footprint across the United States and Canada, we bring technical depth and field-proven experience to every project.

POWERX is built on four pillars, with our people as the foundation.

Guided by our values, HEART, our people-first culture shapes how we show up for each other and for our clients because we believe the best work comes from people who feel valued and supported.

That commitment to excellence has been recognized nationally, including Great Place to Work, Fortune Best Workplace in Construction, and Power Best Companies.

In an industry where technology and complexity are ever-changing, we’re ready to help you meet today’s challenges while preparing for tomorrow’s innovations.

Work with a team that’s powered by excellence.

OUR POWERX PERKS

• Competitive Pay
• Incentives for Certifications
• Referral Bonus Program
• Tuition Reimbursement
• Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
• 401k program with a company match
• Performance Program
• PTO including Wellness Days and Paid Holidays
• And much more!

Job Summary:

The IT Support Specialist is responsible for supporting and maintaining the company’s information technology infrastructure to ensure efficient and secure operations. This role involves executing day-to-day technical tasks, providing end-user support, and assisting in the implementation and administration of IT systems and services. The IT Support Specialist will support Microsoft 365 environments, troubleshoot and maintain hardware and software systems, and contribute to the integration of new technologies. Additionally, the role includes maintaining documentation, developing training materials, and collaborating with internal teams to uphold IT standards and enhance operational effectiveness across the organization.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

Network Management

• Administer and optimize the company’s Microsoft 365 tenant and other cloud-based infrastructures.
• Oversee licensing, feature rollouts, and automate tasks using PowerShell or Graph API.
• Develop and maintain clear Standard Operating Procedures (SOPs).

Collaboration and Communication

• Champion operational excellence and support.
• Customer service-orientated mindset.
• Serve as Tier 3 escalation, mentor the service desk, and streamline joiner/mover/leaver workflows to cut manual effort.
• Track M365 roadmap items, plan phased releases, and report KPI-driven insights to leadership.

IT Administration Support

• Perform the department’s administrative tasks, including vendor and license management.
• Support software integration efforts and assist with security configurations.

Hardware Support

• Troubleshoot and support PC and network hardware, including setup, maintenance, and minor repairs.

Training Development

• Create and update interactive training materials, including instructional guides and videos, using basic image and video editing software.
• Use basic multimedia tools (e.g., Loom, Scribe, and Camtasia) to support user training and onboarding.

Additional responsibilities and tasks as required to support the organization's goals and adapt to evolving business needs.

Attributes/Abilities:

• Must have a satisfactory background check.
• Experience in all aspects of the Microsoft 365 Admin Center.
• Extensive knowledge of Cloud based infrastructures, including storage and hosting solutions like AWS and Microsoft Azure.
• Proficiency with PC and network hardware installation, troubleshooting, and maintenance.
• Thorough technical knowledge of networks, personal computers, telephone systems, software integration, and cyber-security.
• Ability to manage multiple projects simultaneously while providing prompt customer service.
• Basic skills in image and video editing for the creation of interactive training content (experience with tools such as Loom, Scribe, Camtasia, or similar).
• Proficiency in sourcing and selecting the best solutions for computing hardware, software, and related services.
• Strong written communication skills, with the ability to produce clear and concise technical documentation.
• Strong interpersonal skills, able to work effectively across departments.

Experience and Education:

• Bachelor’s degree in a relevant field (e.g., Computer Science or Information Technology) or Associate’s degree in Network Administration and/or Computer Programming or equivalent education/experience preferred.
• Experience migration or integration project environments preferred.
• Knowledge of cybersecurity best practices.
• Minimum of 5 years of related experience preferred.

Physical Requirements:

• This is an office desk position with no significant physical exertion required.
• May be required to life up to 15 pounds.

POWERX isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Actual pay depends on factors such as work location and market, skills, education, experience, and other job-related qualifications. Beyond base pay, POWERX offers a full benefits package, including medical, dental, and vision coverage, a 401(k) plan, and paid time off and leave benefits. Eligible roles may include additional compensation such as bonuses or incentives.

$80,000 - $100,000 USD

AI Transparency Notice

POWERX may use technology-assisted tools, including artificial intelligence (AI), to help review applications, match candidate qualifications to job requirements, and support our recruiting team during the hiring process. AI-assisted tools do not make final employment decisions. All hiring decisions are made by qualified human reviewers.