IT Support Specialist — Campus Tech & Security Champion

Princeton University; Princeton (NJ); On-site; USD 77,000 - 87,000; Full time

Job summary

Princeton University is seeking an IT Support Specialist to provide multi-channel IT assistance to students, faculty, staff, alumni and others affiliated with the university. The role focuses on technical troubleshooting, incident resolution, and handling service requests via phone, chat, email, and walk-in support.

As part of the IT Service Desk, you will work on-site with occasional after-hours on-call, remote support, and occasional dispatch to campus offices.

Qualifications

• 3+ years of multi-channel IT support across Windows, MacOS, and networks.
• Strong customer service mindset and problem-solving skills.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Serve as the first point of contact for IT service questions and incidents.
• Diagnose and resolve hardware, software, account, and access issues using documented procedures.
• Monitor and update customers in ServiceNow; escalate when needed.
• Support security incidents and aid in emergency response and service restoration.

Skills

Communication skills

Analytical thinking

Organizational skills

Multichannel support

Teamwork

Independence

Flexibility

Education

Bachelor's degree or equivalent work experience

Tools

ServiceNow

Windows

MacOS

Active Directory/Azure/LDAP

Cisco CUCM

Job description

Princeton University is seeking an IT Support Specialist to provide multi-channel IT assistance to students, faculty, staff, alumni and others affiliated with the university. The role focuses on technical troubleshooting, incident resolution, and handling service requests via phone, chat, email, and walk-in support.

As part of the IT Service Desk, you will work on-site with occasional after-hours on-call, remote support, and occasional dispatch to campus offices.