Tech Help Desk Assistant - IT Support and Ticketing

University of Richmond; United States; On-site; USD 16,000 - 22,000; Part time

Job summary

University of Richmond seeks a Student IT Help Desk Assistant to support faculty, students and staff with computer issues on campus. You will greet walk-ins, create tickets, troubleshoot basic problems, and help with Wi‑Fi connections and DUO authentication, contributing to campus tech literacy.

The role includes light training, teamwork with Help Desk staff, and responsible handling of equipment around campus. Strong communication and basic computer skills are essential.

Qualifications

• Clear communication skills
• Basic computer skills

Responsibilities

• Creating tickets for walk-in customers
• Basic troubleshooting
• Picking up/dropping off equipment around campus
• Help students, faculty and staff on technical issues such as connecting to WI-FI or setting up DUO authentication

Skills

Clear communication

Basic computer skills

Job description

University of Richmond seeks a Student IT Help Desk Assistant to support faculty, students and staff with computer issues on campus. You will greet walk-ins, create tickets, troubleshoot basic problems, and help with Wi‑Fi connections and DUO authentication, contributing to campus tech literacy.

The role includes light training, teamwork with Help Desk staff, and responsible handling of equipment around campus. Strong communication and basic computer skills are essential.