Campus Service Solutions Specialist

Princeton University; Princeton (NJ); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Princeton University’s Service Point seeks a Solutions Specialist to handle case management for Transportation, TigerCard, Dining, Housing and more, while supporting Service Coordinators and maintaining complex databases.

The role requires a Bachelor’s degree or 3–5 years in customer service, strong communication, and proficiency with MS Office. Standard weekly hours are 36.25, with benefits eligibility and opportunities during major campus events.

Qualifications

• Bachelor’s degree or 3–5 years in a customer service role.
• Excellent and demonstrable customer service skills.
• Ability to initiate work proactively, act independently, anticipate needs, and use data to resolve complex problems.
• Ability to balance day-to-day operations while serving as a collaborative team member.
• Demonstrated ability to maintain confidentiality for customers and staff.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Serves as primary operational connection with departments to ensure processes and policies work smoothly between Service Point and service delivery units.
• Handles complex customer and technical issues escalated from Service Coordinator or other departments.
• Manages workflow for issues related to ServiceNow and SN@P, elevating issues to appropriate departments.
• Arranges appointments with responsible departments for customer issues.
• Builds relationships with students, customers, stakeholders, and University partners to coordinate responses.
• Determines highly sensitive or priority issues and routes them to the appropriate administrator.

Skills

Customer service

Communication

Proactivity

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Princeton University’s Service Point seeks a Solutions Specialist to handle case management for Transportation, TigerCard, Dining, Housing and more, while supporting Service Coordinators and maintaining complex databases.

The role requires a Bachelor’s degree or 3–5 years in customer service, strong communication, and proficiency with MS Office. Standard weekly hours are 36.25, with benefits eligibility and opportunities during major campus events.