IT Support Specialist: 365 Admin & Onboarding Lead

Aureate; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Aureate Group in the Tampa area is seeking an in-house IT Support Specialist to take over day-to-day IT from an MSP, supporting a Real Estate and Construction environment.

You will manage onboarding/offboarding in MS 365, handle end-user support, security basics, device management, and contribute to a future internal ticketing system.

This role requires hands-on experience with Windows and macOS, strong communication, and an organized, proactive approach.

Qualifications

• 2+ years in an IT support, help desk, or desktop support role.
• Hands-on MS 365 admin: admin center, Exchange Online, Entra ID, licensing, and Teams.
• Experience providing remote desktop support.
• Comfortable supporting Windows and macOS, plus iOS devices.
• Knowledge of MFA, password management, and account security practices.
• Clear, patient communication with non-technical people, in person and in writing.
• Organized and self-directed: able to juggle requests, follow checklists, and work without a large team.
• Discretion with confidential information, including executive and financial data.

Responsibilities

• Onboarding and offboarding users in Microsoft 365 and Entra ID.
• Prepare and hand off devices so new hires are productive on day one.
• Walk employees through MFA setup and tools.
• Off-board departing employees: revoke access, transfer data, reclaim licenses.
• Maintain onboarding and offboarding checklists with HR and managers.
• Be first point of contact for IT requests in person, by phone, Teams, and email.
• Provide remote desktop support for employees across offices, sites, or home.
• Troubleshoot Windows, macOS, iPhone, printers, peripherals, and apps.
• Handle password resets, MFA enrollment/recovery, and account lockouts.
• Track requests in the ticketing system and escalate as needed.
• Escalate complex issues to vendors and follow to resolution.
• Maintain accurate hardware/software/licenses inventory.
• Enroll/manage devices with Intune and Apple Business Manager; keep patched/encrypted.
• Monitor license usage and flag missing licenses.
• Apply security basics: MFA, least-privilege access, remove leavers.
• Support SaaS apps, provisioning and access reviews.
• Manage Exchange Online mailboxes, rules, and mail flow.
• Monitor spam/phishing protection; review quarantined messages.
• Investigate suspicious emails and respond to compromised accounts.
• Help employees spot threats through tips and training.
• Assist transition from MSP; write runbooks and guides.
• Suggest improvements to tools and processes.

Skills

IT support

Help desk

Microsoft 365

Remote support

Windows

macOS

iOS

MFA security

Communication

Organization

Discretion

Tools

Microsoft 365 Admin Center

Exchange Online

Entra ID

Teams

Intune

Apple Business Manager

Defender for Office 365

PowerShell

Job description

Aureate Group in the Tampa area is seeking an in-house IT Support Specialist to take over day-to-day IT from an MSP, supporting a Real Estate and Construction environment.

You will manage onboarding/offboarding in MS 365, handle end-user support, security basics, device management, and contribute to a future internal ticketing system.

This role requires hands-on experience with Windows and macOS, strong communication, and an organized, proactive approach.