IT Support Specialist - MSP | 365, Entra ID & Networking

ATB Technologies; Chesterfield (MO); Sur place; USD 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Full employee benefits package

Unlimited vacation policy

Matching 401k

8 paid holidays

Company-paid lunch 3 days/week

Employer-paid health/dental/vision

Résumé du poste

ATB Technologies, a St. Louis-area MSP, seeks a skilled Support Specialist to resolve technical issues across client environments with a strong focus on Microsoft 365, Entra ID (Azure AD), and network-related systems.

You will work directly with end users, diagnose complex problems, and own tasks from start to finish while contributing to process improvements and automation initiatives. The role emphasizes clear communication, professional service delivery, and cross-team collaboration.

Qualifications

• 3+ years of IT support experience, preferably in MSP/IT consulting.
• Strong proficiency with Windows environments, Microsoft 365, and Entra ID (Azure AD).
• Practical experience diagnosing network connectivity and VPN issues.

Responsabilités

• Provide high-quality technical support for client environments, diagnosing and resolving issues.
• Own issues end-to-end from initial diagnosis to resolution.
• Troubleshoot Microsoft 365, Entra ID, Windows Server, AD and network services.
• Perform network troubleshooting and enhance connectivity and security controls.
• Document issues and resolutions clearly, and escalate when needed.

Connaissances

Windows

Microsoft 365

Entra ID/Azure AD

Networking

VPN troubleshooting

Documentation

Communication

Description du poste

ATB Technologies, a St. Louis-area MSP, seeks a skilled Support Specialist to resolve technical issues across client environments with a strong focus on Microsoft 365, Entra ID (Azure AD), and network-related systems.

You will work directly with end users, diagnose complex problems, and own tasks from start to finish while contributing to process improvements and automation initiatives. The role emphasizes clear communication, professional service delivery, and cross-team collaboration.