Help Desk Analyst – Legal IT Support, Windows & 365

EducationCounsel LLC

Atlanta (GA)

On-site

USD 52,000 - 70,000

Full time

2 days ago

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Job summary

Nelson Mullins Riley & Scarborough LLP is seeking a Help Desk Analyst to provide tiered technical support to firm personnel. The role covers Windows 11, Microsoft 365, MFA, SSO, VPN, and VDI, with strong emphasis on customer service and concise, user-friendly communication.

The ideal candidate has 1–3+ years of help desk or desktop support experience, preferably in a law firm environment, and will contribute to technology rollouts and ongoing user support while ensuring strict security policies

Qualifications

1–3+ years in Help Desk or Desktop Support, ideally in a professional services environment.
Hands-on experience with Microsoft 365, Windows 11, MFA, SSO, VPN, VDI, and mobile device support.

Responsibilities

Serve as first point of contact for technical support via phone, email, and in person.
Diagnose, troubleshoot, and resolve hardware, software, and application issues; escalate complex matters as needed.
Maintain accurate ticket documentation and tracking in ServiceNow.
Collaborate with internal IT teams and external vendors on issues and projects.
Adhere to security standards and firm policies when handling sensitive information.
Occasional travel up to 10% and rotating weekend on-call after first year.