IT Support Specialist

Pioneer Valley Solutions; Portland (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Pioneer Valley Solutions, based in Portland, OR, is seeking a full-time IT Support Specialist. You’ll be the primary contact for technical issues, keep systems secure, and support employees daily.

Responsibilities include troubleshooting hardware and software, maintaining IT infrastructure, documenting processes, and collaborating with developers on software projects. The role offers competitive pay and benefits, with opportunities for ongoing learning.

Qualifications

• Strong IT support background with troubleshooting experience.
• Proficient with hardware and software.
• Excellent communication for technical and non-technical users.

Responsibilities

• Troubleshoot hardware and software issues.
• Provide technical assistance to employees.
• Maintain IT infrastructure and document processes.
• Collaborate with team on software projects.

Skills

IT support

Troubleshooting

Documentation

Communication

Tools

Python

JavaScript

SQL

Job description

Pioneer Valley Solutions, a thriving software development company based in Portland, OR, is seeking a full-time IT Support Specialist. In this role, you'll be the primary contact for all technical issues, ensuring our operations run efficiently.

Your daily tasks will involve troubleshooting hardware and software problems, offering technical support to employees, and keeping our systems current and secure. You'll also maintain our IT infrastructure and document all processes for future use.

You'll work in a dynamic office setting in Portland, OR, alongside a team of dedicated professionals committed to delivering high-quality software solutions. This role involves collaborating with team members to design, develop, and maintain software applications, utilizing various programming languages and tools such as Python, JavaScript, and SQL. You'll participate in daily stand-up meetings to discuss progress, challenges, and plans for the day, and attend weekly sprint planning and review sessions to align on project goals and deliverables. The office environment encourages open communication and continuous learning, with access to resources like coding bootcamps, online courses, and industry conferences. You'll need to meet the team's high standards for code quality, testing, and documentation, and be comfortable working in a fast-paced, ever-evolving tech landscape.

As an IT Support Specialist at Pioneer Valley Solutions, you can expect a attractive compensation ranging from $42,000 to $59,529 per year. Benefits include comprehensive health insurance, retirement plans, and paid time off.

To succeed in this role, you should have a strong IT support background, with experience in troubleshooting and resolving technical issues. You should also be proficient with various software and hardware, and have strong communication skills to assist both technical and non-technical users.

Troubleshooting hardware and software issues, providing technical assistance to employees, maintaining IT infrastructure, documenting processesStrong background in IT support, experience in troubleshooting and resolving technical issues, comfortable working with a variety of software and hardware, excellent communication skills