IT Support Specialist

Pioneer Pacific Solutions; Seattle (WA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) or pension plan

Professional development opportunities

Job summary

Pioneer Pacific Solutions, a Seattle-based tech startup, seeks an IT Support Specialist to join its software development and IT solutions team. This FULL_TIME role pays $40,000–$55,843 yearly and offers comprehensive benefits.

You will troubleshoot hardware and software, support IT infrastructure, and assist with system upgrades in a collaborative, modern Seattle workspace. The ideal candidate has a bachelor’s degree in IT/CS or related field, at least 2 years of IT support experience, and

Qualifications

• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• At least 2 years of IT support experience.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts and troubleshooting.
• Experience with cloud-based technologies (AWS/Azure/Google Cloud).
• Proficient in scripting languages such as Python or PowerShell.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical support to employees and clients, ensuring smooth operation of systems and software.
• Troubleshoot and resolve hardware, software, and network issues.
• Maintain and update IT infrastructure including servers and workstations.
• Assist in implementing new technologies with minimal disruption.
• Educate and train staff on new technologies and software.
• Monitor system performance and security; address issues as needed.
• Coordinate with vendors to ensure timely resolution of issues.
• Document IT activities and processes for future reference.

Skills

Problem solving

Communication

Teamwork

Analytical thinking

Education

Bachelor's degree or equivalent in IT/CS

Tools

Windows

macOS

Networking

AWS/Azure/Google Cloud

Python

PowerShell

Job description

Pioneer Pacific Solutions, a Seattle-based tech startup, seeks an IT Support Specialist for its software development and IT solutions team. This FULL_TIME position offers a salary range of $40,000 to $55,843.

As an IT Support Specialist, you'll provide technical assistance to employees, troubleshoot hardware and software issues, and maintain IT infrastructure. You'll also assist with system upgrades and implement security measures.

You’ll collaborate with a diverse team of developers and IT professionals in a dynamic, modern workspace in Seattle, WA. The office is equipped with state-of-the-art technology, including high-end computers, advanced software, and cutting-edge tools to facilitate seamless communication and productivity. The collaborative environment fosters innovation and encourages knowledge sharing among team members. You’ll have access to a variety of resources and support systems to help you thrive in your role. The workplace is designed to promote a healthy work-life balance, with amenities such as comfortable seating, ergonomic workstations, and regular breaks to ensure you can perform at your best. Additionally, the office is located in a vibrant area of Seattle, providing ample opportunities for networking, socializing, and enjoying the local culture and amenities.

The salary range for this position is between $40,000 and $55,843 per year, providing a competitive compensation package. Employees can also benefit from comprehensive health insurance plans, including medical, dental, and vision coverage. Retirement plans are offered, with options such as a 401(k) or pension scheme, depending on the employer's policies. Additionally, there are opportunities for professional development, which may include training programs, workshops, and access to industry conferences or certifications. These benefits aim to support the overall well-being and career growth of the employees.

You should have a bachelor's degree in IT, Computer Science, or a related field. Experience with IT support systems and a strong understanding of computer hardware and software are required.

Responsibilities

• Provide technical support to employees and clients, ensuring smooth operation of our systems and software.
• Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
• Maintain and update our IT infrastructure, including servers, workstations, and networking equipment.
• Assist in the implementation of new technologies and software, ensuring compatibility and minimal disruption.
• Educate and train employees on the use of new technologies and software.
• Monitor system performance and security, identifying and addressing potential issues.
• Coordinate with vendors and service providers to ensure timely delivery and resolution of issues.
• Document all IT activities and processes for future reference and improvement.

Qualifications

• A degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 2 years of experience in IT support or a related role.
• Strong knowledge of Windows and macOS operating systems, as well as common office productivity software.
• Familiarity with networking concepts and protocols, and experience with network troubleshooting.
• Experience with cloud-based technologies and services, such as AWS, Azure, or Google Cloud.
• Proficient in scripting languages, such as Python or PowerShell, for automation and troubleshooting.
• Excellent problem-solving and analytical skills, with the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.