IT Support Specialist

North Laurel LLC; Portland (OR); On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

North Laurel LLC in Portland, OR is seeking a full-time IT Support Specialist to provide technical assistance and keep our IT infrastructure running smoothly.

You will troubleshoot hardware and software issues, assist staff with IT problems, monitor system performance, and help ensure data security. A bachelor's degree in a related field and 3-5 years of experience are preferred, with strong organizational and communication skills a must.

Qualifications

• Bachelor's degree in a relevant field and 3–5 years of IT support experience.
• Strong organizational and communication skills are required.
• Experience troubleshooting hardware and software and supporting end users.

Responsibilities

• Troubleshoot hardware and software issues for staff.
• Provide timely IT assistance to users across the organization.
• Monitor system performance and maintain data security.
• Collaborate with cross-functional teams to coordinate IT tasks.

Skills

Troubleshooting

User support

Data security

System monitoring

Education

Bachelor's degree in a relevant field

Tools

Project management platforms

Communication tools

Data analysis software

Job description

North Laurel LLC, a growing company based in Portland, OR, is seeking a full-time IT Support Specialist. In this role, you will provide technical assistance and support to employees, ensuring the smooth operation of our IT infrastructure. This position offers a competitive compensation package.

Your daily tasks will include troubleshooting hardware and software issues, assisting users with IT-related problems, and maintaining our IT systems. You will also monitor system performance and ensure data security. The team you will work with is dedicated and collaborative, fostering a productive work environment.

This position is based in Portland, OR, where you will work in a vibrant city with a strong tech community. The workplace is modern and equipped with the latest technology to support your work.

The annual salary for this position ranges from $60,000 to $68,518, depending on experience and performance. The role involves managing daily operations, coordinating with cross-functional teams, and ensuring compliance with company policies and regulations. Employees will use a variety of software tools, including project management platforms, communication tools, and data analysis software, to perform their tasks efficiently. The workplace is typically an office environment, though remote work may be considered for certain tasks. Requirements include a bachelor's degree in a relevant field, typically 3-5 years of experience in a similar role, and strong organizational and communication skills.

• Additional benefits, such as health insurance, retirement plans, and professional development opportunities, may be offered, but specific details are not provided.

To be successful in this role, you should have a strong background in IT support, with experience in troubleshooting and resolving technical issues. You should be proficient in using various IT tools and software, and have excellent communication skills to assist users effectively. A degree in Computer Science, Information Technology, or a related field is preferred.