IT Support Specialist

Badger Liquor; Fond du Lac (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Badger Liquor is seeking an IT Support Specialist to keep our technology running smoothly and to support employees across the organization. You'll provide hands-on technical support, troubleshoot hardware and software issues, and assist with onboarding new users.

You'll work in a collaborative environment where solving problems and delivering excellent customer service is daily. You will support Office, Teams, Citrix, and internal applications while maintaining documentation and contributing to

Qualifications

• Associate degree in Information Technology, Computer Support, or a related technical field, or equivalent combination of education and experience.
• 1-3 years of experience in a help desk, technical support, or IT support role.
• Working knowledge of Windows operating systems and Microsoft Office applications.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Provide timely technical support for desktops, laptops, printers, phones, and other technology equipment.
• Troubleshoot hardware, software, and connectivity issues to minimize downtime.
• Support Microsoft Office, Microsoft Teams, Citrix, and company-specific applications.
• Set up hardware, software, peripherals, and system access for new employees.
• Manage user accounts, permissions, and security settings.
• Support employee onboarding by ensuring technology is ready and functional on day one.
• Maintain IT ticketing records with issues and resolutions.
• Support conference room AV and video conferencing equipment.
• Create and maintain IT documentation and knowledge resources.
• Provide end-user training and guidance on tools and systems.
• Occasional on-site travel and on-call support.

Skills

Troubleshooting

Customer service

Communication

Windows OS

Microsoft Office

Education

Associate degree in IT/Computer Support

Tools

Citrix

IT ticketing system

Job description

• Employee Type Full Time

Description

We're looking for a customer-focused IT Support Specialist to help keep our technology running smoothly and support employees across the organization. In this role, you'll provide hands‑on technical support, troubleshoot hardware and software issues, assist with onboarding new users, and help maintain the systems that keep our business operating efficiently.

The ideal candidate enjoys solving problems, delivering exceptional customer service, and working in a collaborative environment where no two days are the same!

End-User Support

• Provide timely technical support for desktops, laptops, printers, phones, and other technology equipment.
• Troubleshoot hardware, software, and connectivity issues to minimize downtime.
• Support Microsoft Office, Microsoft Teams, Citrix, and company-specific applications.
• Escalate complex issues to higher-level support when appropriate.

User Administration & Onboarding

• Set up hardware, software, peripherals, and system access for new employees.
• Manage user accounts, permissions, and security settings.
• Support employee onboarding by ensuring technology is ready and functional on day one.

Technology Operations

• Maintain accurate records within the IT ticketing system, documenting issues, resolutions, and work performed.
• Support conference room technology, including audio/visual and video conferencing equipment.
• Perform daily operational and processing tasks according to established procedures.
• Assist with IT infrastructure maintenance and improvement initiatives.

Documentation & Training

• Create and maintain clear IT documentation and knowledge resources.
• Provide basic end‑user training and guidance on technology tools and systems.
• Promote knowledge sharing and continuous improvement across the organization.

Additional Responsibilities

• Travel to remote locations as needed to provide onsite support.
• Participate in on‑call support rotations and occasional evening, weekend, or holiday support.
• Perform other duties and special projects as assigned.

Requirements

• Associate degree in Information Technology, Computer Support, or a related technical field, or equivalent combination of education and experience.
• 1-3 years of experience in a help desk, technical support, or IT support role.
• Working knowledge of Windows operating systems and Microsoft Office applications.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills.

Summary

Join a team where your work has a visible impact every day!

As an IT Support Specialist, you'll play a critical role in keeping our employees connected, productive, and supported while working with a wide range of technologies and systems across the organization. You'll collaborate with a knowledgeable and supportive team that values continuous learning, professional development, and knowledge sharing.

Whether you're solving technical challenges, helping employees succeed, or contributing to technology improvements, you'll have the opportunity to grow your skills, make a meaningful difference, and build a rewarding career in a dynamic IT environment.