IT Support Analyst

Emergency University; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Emergency University is seeking a motivated IT Support Analyst to provide technical assistance and support to our users. The role focuses on troubleshooting hardware and software issues, managing user accounts, and ensuring smooth IT operations.

You will respond to help desk tickets, install and configure software and hardware, and maintain documentation of support processes. Strong communication and a customer-focused approach are essential, as you collaborate with the IT team to deliver

Qualifications

• Experience handling help desk tickets and user support.
• Able to diagnose hardware and software issues.
• Experience installing and configuring software and hardware.
• Maintains documentation of support processes.
• Strong communication and customer-focused approach.

Responsibilities

• Responding to help desk tickets.
• Diagnosing technical problems.
• Installing and configuring software and hardware.
• Maintaining documentation of support processes.
• Collaborating with IT team to deliver reliable technology services.

Skills

Customer service

Communication

Team collaboration

Troubleshooting

Tools

Windows OS

Office applications

Job description

We are seeking a motivated IT Support Analyst to provide technical assistance and support to our users. The ideal candidate will troubleshoot hardware and software issues, manage user accounts, and ensure the smooth operation of IT systems.

Responsibilities include responding to help desk tickets, diagnosing technical problems, installing and configuring software and hardware, and maintaining documentation of support processes. The role requires strong communication skills, a customer-focused approach, and the ability to work collaboratively within a team. Familiarity with networking concepts, operating systems, and common office applications is essential.

The candidate should also be proactive in identifying areas for improvement and implementing solutions.