Office & IT Support Coordinator

Global Healing, Inc.; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Global Healing, Inc. in Phoenix seeks an Office & IT Support Coordinator to handle day-to-day operations and provide basic IT assistance on-site. You will partner with our remote IT team in Houston to ensure smooth setup and troubleshooting for staff.

The role also covers office operations, vendor coordination, and HR onboarding support. Ideal candidates are organized, tech‑savvy, and enjoy balancing structured tasks with hands‑on problem solving in a fast-paced environment.

Qualifications

• 1–2 years in office admin, IT support, or related role.
• Strong organization and time management with ability to prioritize.
• Basic technical troubleshooting (Windows/Mac, printers, Wi-Fi).
• Clear communication and problem solving; bilingual Spanish a plus.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide on-site IT support for hardware, software, printers, and network issues.
• Serve as on-site liaison to remote IT team in Houston.
• Assist with new hire onboarding and device provisioning.
• Support office operations, vendor coordination, and events.
• Help manage HR onboarding logistics and internal communications.

Skills

Organizational skills

Time management

Tech troubleshooting

Bilingual EN/ES

Customer service

Education

Associate degree or equivalent preferred

Tools

Google Workspace

Microsoft 365

Jira

Zendesk

Freshservice

Job description

Description

We are seeking a proactive and detail-oriented Office & IT Support Coordinator to support day-to-day operations at our Phoenix facilities. This role serves as the on-site point of contact for both office operations and basic IT support, ensuring employees have a smooth and well-supported work environment.

You will partner closely with our remote IT team based in Houston to provide hands‑on technical support, including new hire setup and troubleshooting, while also supporting office operations and employee coordination. This role is ideal for someone who is highly organized, tech‑savvy, and enjoys balancing structured tasks with hands‑on problem solving.

IT Support (On‑Site & Coordination)

• Provide basic troubleshooting for hardware, software, printers, and network connectivity issues
• Act as the on‑site “hands and eyes” for the remote IT team based in Houston
• Support new hire technical onboarding, including device provisioning, workstation setup, and account access readiness for Day 1
• Assist employees with login issues, system access, and general technical support
• Coordinate with third‑party IT vendors for installations, repairs, and maintenance
• Help triage, expedite, and follow up on IT tickets to ensure timely resolution
• Facilitate seamless meeting execution by managing setup of presentations, audio/visual equipment, and room seating arrangements.
• Maintain and organize office technology, including laptops, peripherals, and shared equipment

Office Operations & Administrative Support.

• Manage office supplies, inventory, and ordering
• Coordinate team lunches, meetings, and office events
• Serve as the primary point of contact for office vendors and facility‑related needs
• Handle incoming mail, packages, and general office coordination
• Maintain an organized, clean, and functional office environment
• Provide general administrative and operational support as needed

People Operations Support (HR Coordination)

• Support employee onboarding logistics in partnership with HR (scheduling, coordination, and Day 1 readiness)
• Assist with internal communication and coordination of training or company initiatives
• Provide general support to employees by helping route HR‑related questions to the appropriate resources
• Maintain confidentiality and professionalism when handling sensitive information

Requirements

Required

• 1–2 years of experience in office administration, IT support, or a related role
• Strong organizational and time management skills with the ability to prioritize across different types of work
• Basic technical troubleshooting ability (Windows/Mac, printers, Wi‑Fi, etc.)
• Strong communication and problem‑solving skills
• Bilingual (English/Spanish) is a plus
• Ability to work independently and adapt in a fast‑paced environment

Preferred

• Experience in a help desk or IT support environment
• Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshservice)
• Experience with Google Workspace, Microsoft 365, or similar tools
• Experience managing data or reports in Excel or similar systems
• Interest in growing within IT support or operations