Community Assistant

City Property; Phoenix (AZ); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with company matching

Health savings account

Paid time off

Employee assistance program

Employee referral program

Paid training

Job summary

City Property Management is seeking a collaborative Community Assistant to provide administrative support to the management team. You will handle homeowner inquiries primarily through phone and email, ensuring timely responses and accurate portal access.

The role requires strong organization, attention to detail, and the ability to work both independently and as part of a team in a fast-paced environment. Competitive hourly pay and benefits are included.

Qualifications

• Requires prior administrative experience and strong written/verbal communication skills.
• Excellent organization and multitasking abilities are essential.
• Detail-oriented with the ability to meet deadlines and maintain records.

Responsibilities

• Provide superb customer service to homeowners and visitors by phone and email.
• Process and track work orders, maintenance requests, and purchase orders.
• Coordinate meetings, maintain documentation, and manage resident and board records.

Skills

Administrative experience

Customer service

Organization

Communication

Teamwork

Detail-oriented

Deadline aware

Job description

Providing the Best Experience in Community Management Since 1979

Careers At City Property Management

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City Property Management ( www.cityproperty.com ) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission

To provide the best experience in community management.

Our Core Values

• Professionalism
• Engagement
• Knowledge
• Humility
• Client Centric
• Trust
• Flexibility
• Teamwork

Position Overview

We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.

Work Schedule

Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM

Key Responsibilities

Customer Service & Communication

• Provide excellent customer service to clients and visitors
• Manage phone and email communications within established timeframes
• Assist homeowners with portal access, maintenance requests, and general inquiries

Administrative Management

• Process and track work orders, maintenance requests, and purchase orders
• Coordinate meetings, maintain documentation, and manage records
• Handle community amenity reservations and facility access
• Maintain accurate resident and board member records

Portal & Communications Management

• Assist with community communications and e-blast submissions
• Maintain portal content and monitor survey responses
• Process and coordinate various resident requests
• Manage vendor relationships and documentation

Required Skills & Qualifications

• Previous administrative experience
• Excellent written and verbal communication skills
• Exceptional organizational and multitasking abilities
• Detail-oriented with ability to meet deadlines
• Client-focused mindset with strong service orientation
• Ability to work both independently and as part of a team
• Competitive hourly rate ($20 - $22/hour, based on experience)
• 401(k) with company matching
• Health savings account
• Paid time off
• Employee assistance program
• Employee referral program
• Paid training

The Ideal Candidate Will Have

• Experience in property management or related field (preferred)
• Ability to maintain confidentiality
• Professional demeanor and positive attitude
• Excellent problem-solving skills
• Commitment to teamwork and collaboration

Pay

$20 - $22 / hour

City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.