Office & IT Support Coordinator

Global Healing; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Global Healing in Phoenix seeks a proactive Office & IT Support Coordinator to manage day-to-day operations at our facilities and serve as the on-site contact for office activities and basic IT support.

You will collaborate with our remote IT team in Houston to set up new hires, troubleshoot issues, coordinate vendors, and maintain an organized and productive office environment.

Qualifications

• 1–2 years of experience in office administration, IT support, or a related role.
• Strong organizational and time management skills with the ability to prioritize across different types of work.
• Basic technical troubleshooting ability (Windows/Mac, printers, Wi‑Fi, etc.).
• Strong communication and problem‑solving skills.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Provide basic troubleshooting for hardware, software, printers, and network connectivity issues.
• Act as on-site liaison for the remote IT team based in Houston.
• Support new hire technical onboarding, including device provisioning and Day 1 readiness.
• Assist employees with login issues, system access, and general technical support.
• Coordinate with third‑party IT vendors for installations, repairs, and maintenance.
• Help triage and follow up on IT tickets to ensure timely resolution.
• Facilitate meeting setup with presentations, audio/visual equipment, and room seating.

Skills

Organizational skills

Time management

Technical troubleshooting

Communication skills

Bilingual English/Spanish

Independent worker

Tools

Google Workspace

Microsoft 365

Jira

Zendesk

Freshservice

Job description

Description

We are seeking a proactive and detail-oriented Office & IT Support Coordinator to support day-to-day operations at our Phoenix facilities. This role serves as the on-site point of contact for both office operations and basic IT support, ensuring employees have a smooth and well-supported work environment.

Description

We are seeking a proactive and detail-oriented Office & IT Support Coordinator to support day-to-day operations at our Phoenix facilities. This role serves as the on-site point of contact for both office operations and basic IT support, ensuring employees have a smooth and well-supported work environment.

You will partner closely with our remote IT team based in Houston to provide hands-on technical support, including new hire setup and troubleshooting, while also supporting office operations and employee coordination. This role is ideal for someone who is highly organized, tech-savvy, and enjoys balancing structured tasks with hands-on problem solving.

Responsibilities

IT Support (On-Site & Coordination)

• Provide basic troubleshooting for hardware, software, printers, and network connectivity issues
• Act as the on-site "hands and eyes" for the remote IT team based in Houston
• Support new hire technical onboarding, including device provisioning, workstation setup, and account access readiness for Day 1
• Assist employees with login issues, system access, and general technical support
• Coordinate with third-party IT vendors for installations, repairs, and maintenance
• Help triage, accelerate, and follow up on IT tickets to ensure timely resolution
• Facilitate seamless meeting execution by managing setup of presentations, audio/visual equipment, and room seating arrangements.
• Maintain and organize office technology, including laptops, peripherals, and shared equipment

Office Operations & Administrative Support.

• Manage office supplies, inventory, and ordering
• Coordinate team lunches, meetings, and office events
• Serve as the primary point of contact for office vendors and facility-related needs
• Handle incoming mail, packages, and general office coordination
• Maintain an organized, clean, and functional office environment
• Provide general administrative and operational support as needed

People Operations Support (HR Coordination)

• Support employee onboarding logistics in partnership with HR (scheduling, coordination, and Day 1 readiness)
• Assist with internal communication and coordination of training or company initiatives
• Provide general support to employees by helping route HR-related questions to the appropriate resources
• Maintain confidentiality and professionalism when handling sensitive information

Requirements

Required

• 1-2 years of experience in office administration, IT support, or a related role
• Strong organizational and time management skills with the ability to prioritize across different types of work
• Basic technical troubleshooting ability (Windows/Mac, printers, Wi-Fi, etc.)
• Strong communication and problem-solving skills
• Bilingual (English/Spanish) is a plus
• Ability to work independently and adapt in a fast-paced environment

Preferred

• Experience in a help desk or IT support environment
• Familiarity with ticketing systems (e.g., Jira, Zendesk, Freshservice)
• Experience with Google Workspace, Microsoft 365, or similar tools
• Experience managing data or reports in Excel or similar systems
• Interest in growing within IT support or operations