Community Assistant

City Property Management Company; Phoenix (AZ); On-site; USD 28,000 - 30,000; Full time

Job summary

City Property Management Company is seeking a collaborative and detail-oriented Community Assistant to support our management team. This role focuses on providing strong administrative support and handling homeowner inquiries primarily via phone and email in a fast-paced, team-based environment.

The ideal candidate will have a strong customer service background, experience in property management or related fields, and the ability to maintain confidentiality.

Qualifications

• Strong customer service background.
• Experience in property management or related field (preferred).
• Ability to maintain confidentiality.
• Professional demeanor and positive attitude.
• Excellent problem-solving skills.
• Commitment to teamwork and collaboration.

Responsibilities

• Provide excellent customer service to clients and visitors.
• Manage phone and email communications within established timeframes.
• Assist homeowners with portal access, maintenance requests, and general inquiries.
• Handle customer care phone coverage.
• Process and track work orders, maintenance requests, and purchase orders.
• Coordinate meetings, maintain documentation, and manage records.
• Handle community amenity reservations and facility access.
• Maintain accurate resident and board member records.
• Assist with community communications and e-blast submissions.
• Maintain portal content and monitor survey responses.

Skills

Customer service

Confidentiality

Teamwork

Problem-solving

Professionalism

Positive attitude

Job description

About Us

City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

About Us

City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full-time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission

To provide the best experience in community management.

Our Core Values

• Professionalism
• Engagement
• Knowledge
• Humility
• Client Centric
• Trust
• Flexibility
• Teamwork
• Diligence
• Fun, Fair & Respectful

Position Overview

We are seeking a collaborative and detail-oriented Community Assistant to join our team. This role provides strong administrative support to our management team while handling homeowner inquiries primarily through phone and email communication. The position thrives in a fast-paced, highly collaborative environment where attention to detail and efficient communication are essential.

Work Schedule

Monday through Thursday 8:00 AM to 5:00 PM and Friday 8:00 AM to 3:00 PM

Key Responsibilities

Customer Service & Communication

• Provide excellent customer service to clients and visitors
• Manage phone and email communications within established timeframes
• Assist homeowners with portal access, maintenance requests, and general inquiries
• Handle customer care phone coverage

Administrative Management

• Process and track work orders, maintenance requests, and purchase orders
• Coordinate meetings, maintain documentation, and manage records
• Handle community amenity reservations and facility access
• Maintain accurate resident and board member records

Portal & Communications Management

• Assist with community communications and e-blast submissions
• Maintain portal content and monitor survey responses

The Ideal Candidate Will Have

• Strong customer service background
• Experience in property management or related field (preferred)
• Ability to maintain confidentiality
• Professional demeanor and positive attitude
• Excellent problem-solving skills
• Commitment to teamwork and collaboration

Pay

$20 - $22 / hour

City Property Management Company is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities.