IT Support Specialist

Atrium Staffing; New York (NY); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Atrium Care Package

Healthcare plans

Paid time off

Permanent employment benefits

Job summary

Atrium Staffing's client is seeking an IT Support Specialist for a 6-month contract-to-hire engagement providing first-level technical support to users across multiple locations. The role focuses on hardware, software, mobile devices, user accounts, and meeting technology with strong customer service.

The ideal candidate has 2–3 years of hands-on IT/Help Desk experience, proficiency with Windows 10/11, Active Directory, and Microsoft 365, plus experience with macOS/iOS/Android.

Qualifications

• 2–3 years in IT/help desk/desktop support.
• Strong Windows/Microsoft 365/AD proficiency.
• Experience with macOS and mobile devices.
• Hardware and peripherals troubleshooting experience.
• Fundamental networking (TCP/IP) understanding.
• Excellent customer service and communication.
• Ability to work independently and multi-task.

Responsibilities

• Provide first-level end-user support across locations.
• Troubleshoot laptops, printers, mobiles, software, and peripherals.
• Manage user accounts and access issues.
• Support onboarding/offboarding processes.
• Configure/troubleshoot laptops, docks, monitors, and hardware.
• Support AV tech for meetings and conference rooms.
• Document issues, resolutions, and standard processes.
• Identify recurring issues and help implement solutions.
• Assist IT team with various projects.

Skills

Windows 10/11

Active Directory

Microsoft 365

macOS/iOS/Android

Hardware peripherals

TCP/IP networking

Customer service

Communication

Multi-tasking

Independent work

Education

Associate's degree in technical field

Tools

PowerShell

VBScript

Zendesk

Microsoft Teams

Zoom

Box

Smartsheet

Adobe

Group Policy

WSUS

WDS

Lenovo devices

Job description

Client Overview:

Our client is a global organization with a collaborative environment and close-knit IT team supporting employees across multiple locations. They are currently looking to add an IT Support Specialist to their team.

Salary/Hourly Rate:

$25/hr
$63k - $70k upon conversion

Position Overview:

Our client is seeking an IT Support Specialist for a 6-month contract-to-hire opportunity providing first-level technical support to users across multiple locations. This individual will support daily IT operations across hardware, software, mobile devices, user accounts, and meeting technology, with a strong emphasis on customer service.

Responsibilities of the IT Support Specialist:

• Provide first-level technical support to end users.
• Troubleshoot laptops, printers, mobile devices, software, accounts, and peripherals.
• Manage user accounts and assist with access-related issues.
• Support new hire onboarding and employee offboarding.
• Configure and troubleshoot laptops, docking stations, monitors, and other hardware.
• Support AV technology for meetings and conference rooms.
• Document technical issues, resolutions, and standard processes.
• Identify recurring issues and assist with implementing solutions.
• Assist the IT team with various projects and initiatives.

Required Experience/Skills for the IT Support Specialist:

• 2 - 3 years of hands-on IT, Help Desk, or Desktop Support experience.
• Strong Windows 10/11, Active Directory, and Microsoft 365 experience.
• Experience supporting macOS and iOS/Android devices.
• Experience troubleshooting laptops, docking stations, monitors, printers, and other peripherals.
• Understanding of TCP/IP and general networking concepts.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and manage multiple requests.

Preferred Experience/Skills for the IT Support Specialist:

• Experience with PowerShell and/or VBScript.
• Experience supporting Microsoft Teams and Zoom.
• Experience using Zendesk.
• Knowledge of Group Policy, WSUS, and WDS.
• Experience supporting Lenovo products.
• Experience with Box, Smartsheet, and Adobe applications.
• AV and meeting technology support experience.
• Experience supporting users across multiple locations.
• Microsoft or other technical certifications.

Education Requirements:

• Associate's degree or additional education in a technical field is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
• Comprehensive benefits offered upon successful conversion to permanent employment.