IT Support Specialist

TECHEAD; Gaithersburg (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

TECHEAD in Gaithersburg, MD is seeking an IT Support Specialist to serve as the first contact for internal IT requests, delivering Tier 1 support in a modern workplace environment.

You will troubleshoot end-user hardware and software, manage assets, and assist with onboarding, while documenting solutions to keep the knowledge base current. This is ideal for someone starting their IT career and eager to grow within a collaborative team.

Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent hands-on experience/certifications (e.g., CompTIA A+).
• Fundamental understanding of Windows 10/10 OS setup and troubleshooting.
• Proficiency in Microsoft 365 administrative tools and client applications.
• Basic knowledge of computer hardware components, local networking (TCP/IP, Wi-Fi, DHCP), and printer setup.
• Strong communication skills and a customer-service mindset.
• Analytical problem-solving ability with high attention to detail.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Provide friendly, responsive Tier 1 support via helpdesk tickets, email, phone, and in-person requests.
• Troubleshoot end-user hardware, software, connectivity, and peripheral issues (printers, monitors, docks).
• Escalate complex or unresolved Tier 2/3 technical issues to senior team members with clear documentation.
• Maintain an accurate database of all IT assets, including laptops, desktops, mobile devices, and peripherals.
• Receive, log, tag, and organize new equipment; manage hardware returns and decommission old hardware safely.
• Track software licenses, peripheral stock, and accessory supplies to ensure readiness for onboarding.
• Deploy, configure, and maintain Windows 10/11 desktop and laptop environments.
• Support end users with Microsoft 365 core applications (Word, Excel, PowerPoint, Outlook, Teams, OneDrive).
• Manage user accounts, permissions, and password resets using Active Directory or Microsoft Entra ID (Azure AD).
• Assist with setting up workstations, monitors, and AV equipment for new hires and meeting spaces.
• Document common issues, resolution steps, and standard operating procedures to keep the internal IT knowledge base updated.

Skills

Communication skills

Customer-service mindset

Analytical thinking

Task prioritization

Troubleshooting

Education

Associate degree or equivalent

Tools

Microsoft 365 Admin Tools

Active Directory / Azure AD

Windows 10/11

Printer setup

Job description

We are looking for a motivated IT Support Specialist to join our team. In this role, you will serve as the first point of contact for internal IT requests, providing essential Tier 1 technical support, managing hardware and software inventory, and assisting with day-to-day IT operations. This is an ideal position for someone starting their career in IT who is eager to learn, troubleshoot, and support a modern workplace environment.

Key Responsibilities

• Provide friendly, responsive Tier 1 support via helpdesk tickets, email, phone, and in-person requests.
• Troubleshoot end-user hardware, software, connectivity, and peripheral issues (printers, monitors, docks).
• Escalate complex or unresolved Tier 2/3 technical issues to senior team members with clear documentation.
• Maintain an accurate database of all IT assets, including laptops, desktops, mobile devices, and peripherals.
• Receive, log, tag, and organize new equipment; manage hardware returns and decommission old hardware safely.
• Track software licenses, peripheral stock, and accessory supplies to ensure readiness for onboarding.
• Deploy, configure, and maintain Windows 10/11 desktop and laptop environments.
• Support end users with Microsoft 365 core applications (Word, Excel, PowerPoint, Outlook, Teams, OneDrive).
• Manage user accounts, permissions, and password resets using Active Directory or Microsoft Entra ID (Azure AD).
• Assist with setting up workstations, monitors, and AV equipment for new hires and meeting spaces.
• Document common issues, resolution steps, and standard operating procedures to keep the internal IT knowledge base updated.

Qualifications & Requirements

• Associate degree in Information Technology, Computer Science, or equivalent hands-on experience/certifications (e.g., CompTIA A+).
• Fundamental understanding of Windows 10/10 OS setup and troubleshooting.
• Proficiency in Microsoft 365 administrative tools and client applications.
• Basic knowledge of computer hardware components, local networking (TCP/IP, Wi-Fi, DHCP), and printer setup.
• Strong communication skills and a customer-service mindset.
• Analytical problem-solving ability with high attention to detail.
• Ability to prioritize tasks in a fast-paced environment.