IT Associate

Atrium Staffing; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing is seeking an IT Associate for a temp-to-perm role to provide first-tier technical support to a global workforce. You will handle hardware, software, mobile devices, user accounts, and meeting tech with a strong focus on customer service and end-user experience.

The role involves daily IT operations, onboarding/offboarding, and supporting AV for meetings. Collaboration in a small team and opportunity for growth are emphasized.

Qualifications

• 2–3 years of hands-on IT or technical support experience.
• Proficient in Windows 10/11, Active Directory and Microsoft 365.
• Experience supporting macOS and mobile devices (iOS/Android).
• Strong customer service mindset and communication skills.

Responsibilities

• Provide first-tier technical support to employees.
• Troubleshoot laptops, printers, mobile devices, software and peripherals.
• Manage user accounts and access issues.
• Handle IT onboarding and offboarding.
• Support AV technology for meetings and workshops.
• Document issues, resolutions, and standard processes.
• Assist IT team with projects and initiatives.

Skills

IT support

Windows 10/11

Active Directory

Microsoft 365

macOS/iOS/Android support

Networking basics (TCP/IP)

customer service

multitasking/prioritization

Education

Associate degree or technical field

Tools

PowerShell

VBScript

Zendesk

Group Policy

WSUS

WDS

Lenovo hardware

Job description

Client Overview:

Our client is a global public health organization with a collaborative, mission-driven environment and a close-knit IT team supporting employees across multiple locations. They are currently expanding their team and looking to add an IT Associate to their team.

Salary/Hourly Rate:

$25/hr - $28/hr
$63k - $70k upon permanent conversion

Position Overview:

Our client is seeking an IT Associate for a temp-to-perm opportunity providing first-tier technical support to a global workforce. This IT Associate will support daily IT operations across hardware, software, mobile devices, user accounts, and meeting technology, with a strong emphasis on customer service and end-user experience.

Responsibilities of the IT Associate:

• Provide first-tier technical support to employees across the organization.


• Troubleshoot laptops, printers, mobile devices, software, accounts, and peripherals.


• Manage user accounts and assist with access-related issues.


• Manage IT onboarding and offboarding processes.


• Support AV technology for meetings and workshops.


• Document technical issues, resolutions, and standard processes.


• Identify recurring technical issues and assist with implementing solutions.


• Assist the IT team with various projects and initiatives.

Required Experience/Skills for the IT Associate:

• 2 - 3 years of hands-on IT or technical support experience.


• Strong Windows 10/11, Active Directory, and Microsoft 365 experience.


• Experience supporting macOS and iOS/Android devices.


• Experience troubleshooting laptops, docking stations, monitors, printers, and other peripherals.


• Understanding of TCP/IP and general networking concepts.


• Experience supporting enterprise software and user accounts.


• Strong customer service, communication, and problem-solving skills.


• Ability to work independently and effectively within a small team environment.


• Ability to manage and reprioritize multiple requests.

Preferred Experience/Skills for the IT Associate:

• Experience with PowerShell and/or VBScript.


• Experience supporting Microsoft Teams and Zoom.


• Experience using Zendesk.


• Knowledge of Group Policy, WSUS, and WDS.


• Experience working with Lenovo products.


• Experience with Box, Smartsheet, and Adobe applications.


• AV and meeting technology support experience.


• Experience supporting a multicultural or global workforce.


• Microsoft or other technical certifications.

Education Requirements:

• Associate's degree or additional education in a technical field is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3