IT Support Engineer - Systems Integrator

Hamilton Barnes Associates Limited; Illinois; On-site; USD 60,000 - 75,000; Full time

Job summary

An IT solutions provider is seeking an IT Support Engineer to deliver Tier 1–2 IT support and resolve technical issues across various client environments. The ideal candidate has 2–4 years of IT support experience, proficient in Microsoft 365, and strong troubleshooting skills. This role offers a dynamic environment and opportunities for professional growth.

Qualifications

• 2–4 years of IT support experience (ideally in an MSP or multi-client environment).
• Proficient in supporting Microsoft 365/Office 365, including Exchange, Teams, and SharePoint.
• Hands-on experience with PC hardware, printers, and peripherals.
• Experience with Windows 10/11, Windows Server 2016+, and basic server administration.
• Knowledge of Active Directory, Group Policy, and basic PowerShell scripting.
• Familiar with networking fundamentals – TCP/IP, DNS, DHCP, VLANs.
• Experience supporting Audio Visual (AV) systems – Zoom, Teams Rooms, projectors, etc.
• Strong troubleshooting and customer service skills.
• Ability to multitask and manage priorities across multiple clients.
• MSP background or experience with RMM/PSA tools (e.g., ConnectWise, Datto, Atera).
• Experience with Azure, Intune, or MDM solutions.
• CompTIA A+/Network+ or Microsoft certifications.

Responsibilities

• Provide Tier 1–2 IT support to multiple clients across various industries.
• Troubleshoot and resolve issues related to Office 365, Windows OS, PC hardware, and user devices.
• Install, configure, and maintain servers, storage systems, and network equipment.
• Support and manage Active Directory, Exchange Online, and Azure AD environments.
• Deliver AV support for client meeting rooms, video conferencing setups, and presentation systems.
• Provide remote and on-site desktop, laptop, and printer support.
• Configure and support network infrastructure (switches, routers, firewalls, Wi-Fi).
• Collaborate with senior engineers to escalate complex problems or assist in project work.
• Maintain accurate documentation of client systems and support activities.
• Ensure adherence to SLAs and high levels of client satisfaction.

Job description

Ready to take the next step in your IT career?

Join a long-established IT solutions provider with a strong reputation for delivering managed services, cloud solutions, and enterprise-grade support to organisations across diverse industries. Known for its commitment to customer satisfaction and continuous innovation, the company has built lasting client relationships and a proven track record in driving digital transformation. With decades of experience and a skilled team of professionals, the business continues to provide reliable, future-ready IT services that keep customers connected, secure, and productive.

The team is hiring an IT Support Engineer to provide day-to-day technical assistance, resolve hardware and software issues, and support end users across a variety of IT environments. This role offers the opportunity to work in a fast-paced setting, build broad technical exposure, and contribute to the smooth operation of critical business systems.

Make your next move? Apply now!

Key Responsibilities

• Provide Tier 1–2 IT support to multiple clients across various industries
• Troubleshoot and resolve issues related to Office 365, Windows OS, PC hardware, and user devices
• Install, configure, and maintain servers, storage systems, and network equipment
• Support and manage Active Directory, Exchange Online, and Azure AD environments
• Deliver AV support for client meeting rooms, video conferencing setups, and presentation systems
• Provide remote and on-site desktop, laptop, and printer support
• Configure and support network infrastructure (switches, routers, firewalls, Wi-Fi)
• Collaborate with senior engineers to escalate complex problems or assist in project work
• Maintain accurate documentation of client systems and support activities
• Ensure adherence to SLAs and high levels of client satisfaction

Key Skills & Experience

• 2–4 years of IT support experience (ideally in an MSP or multi-client environment)
• Proficient in supporting Microsoft 365/Office 365, including Exchange, Teams, and SharePoint
• Hands-on experience with PC hardware, printers, and peripherals
• Experience with Windows 10/11, Windows Server 2016+, and basic server administration
• Knowledge of Active Directory, Group Policy, and basic PowerShell scripting
• Familiar with networking fundamentals – TCP/IP, DNS, DHCP, VLANs
• Experience supporting Audio Visual (AV) systems – Zoom, Teams Rooms, projectors, etc.
• Strong troubleshooting and customer service skills
• Ability to multitask and manage priorities across multiple clients
• MSP background or experience with RMM/PSA tools (e.g., ConnectWise, Datto, Atera)
• Experience with Azure, Intune, or MDM solutions
• CompTIA A+/Network+ or Microsoft certifications

Salary

• $60,000 - $75,000