Information Technology Help Desk Technician

swipejobs; Du Bois (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k options

Weekly pay

Great team

Job summary

swipejobs seeks an experienced IT Support Specialist to assist end users across desktop, hardware, software, and network environments. You’ll troubleshoot, provide excellent customer service, and work with IT teams to keep systems running smoothly.

The role emphasizes responding to Help Desk tickets, handling endpoint devices, and supporting Windows 10/11, M365, Intune, and Active Directory environments. Office-based with some travel is typical, with a comprehensive benefits package.

Qualifications

• Bachelor's degree in Computer Science, MIS, or related field or equivalent IT experience.
• 3–5 years of IT support or related technical experience.
• Experience supporting Windows, M365, Intune, Active Directory/Directory Services, Cisco networking, and ticketing systems.

Responsibilities

• Respond to and resolve Help Desk tickets in a timely manner.
• Install, configure, and support desktops, laptops, printers, scanners, VoIP phones, mobile devices, and other endpoint hardware.
• Troubleshoot hardware, software, and connectivity issues and escalate when needed.
• Manage user accounts, permissions, and access following security practices.
• Support Windows 10/11, M365, Intune, Directory Services, Cisco networking, and mobile tech.
• Document troubleshooting steps and resolutions accurately.
• Coordinate upgrades, deployments, and system improvements.
• Partner with IT teams to resolve incidents and support initiatives.
• Assist with security issues and maintain enterprise data integrity.
• Handle additional IT duties and special projects.

Skills

Troubleshooting

Team collaboration

Customer service

Security awareness

Education

Bachelor's degree in CS or MIS

Tools

ServiceNow

Intune

Active Directory

Cisco networking

Job description

• Health, Dental, Vision insurance offered


• 401k options


• Weekly pay


• Work with a great team!

We are seeking an experienced IT Support Specialist to provide technical support for end users across desktop, hardware, software, and network environments. This position is ideal for someone who enjoys troubleshooting technology, delivering excellent customer service, and collaborating with IT teams to keep systems running efficiently.

What You'll Do

• Respond to and resolve Help Desk tickets in a timely manner.


• Install, configure, and support desktops, laptops, printers, scanners, VoIP phones, mobile devices, and other endpoint hardware.


• Troubleshoot hardware, software, and connectivity issues, escalating complex problems when needed.


• Manage user accounts, permissions, and access while following security and compliance best practices.


• Support Microsoft Windows 10/11, Microsoft 365, Intune, Directory Services, Cisco networking, and mobile technologies.


• Document troubleshooting steps and resolutions accurately.


• Coordinate hardware and software upgrades, deployments, and system improvements.


• Partner with other IT teams to resolve incidents and support business initiatives.


• Assist with security-related issues and help maintain the integrity of enterprise systems and data.


• Perform additional IT support duties and special projects as assigned.

Qualifications

• Bachelor's degree in Computer Science, MIS, or a related field preferred, or equivalent professional IT experience.


• 3–5 years of IT support or related technical experience.


• Experience supporting Microsoft Windows, Microsoft 365, Intune, Active Directory/Directory Services, Cisco networking, and ServiceNow or similar ticketing systems.


• Strong hardware and software troubleshooting skills.


• Understanding of data privacy, security, and compliance practices.


• Ability to work effectively in a collaborative, team-oriented environment.


• ITIL knowledge or certification is a plus.


• A+, Network+, Microsoft, Cisco, or other relevant technical certifications are a plus.

This role is primarily office-based with occasional travel (approximately 10% or less). A comprehensive benefits package is offered, including flexible time off, medical, dental, vision, retirement savings, and additional employee benefits.

If you're a hands-on IT professional who enjoys solving technical challenges and supporting end users in a fast-paced environment, we'd love to hear from you.