IT Support Specialist

Atlas Valley Group; Raleigh (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development opportunities

Flexible work arrangements

Job summary

Atlas Valley Group in Raleigh, NC seeks an IT Support Specialist to troubleshoot hardware, software, and network issues, ensuring employees stay productive. You will install and maintain systems, monitor performance, and assist with security measures while training end-users and supporting IT projects.

The role offers a negotiable salary and benefits including health insurance, retirement with employer matching, and professional development opportunities.

Qualifications

• Provide first-line technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and servers.
• Monitor system performance and resolve issues to protect productivity.
• Assist with deployment and maintenance of security software and protocols.
• Train and support end-users on new technologies and systems.
• Document IT processes and maintain records of activities.
• Collaborate with IT team to ensure seamless system integration.

Responsibilities

• Provide first-line technical support to employees, addressing hardware, software, and network issues
• Install, configure, and maintain computer systems, networks, and servers
• Monitor system performance and proactively identify and resolve issues before they impact productivity
• Assist with the deployment and maintenance of security software and protocols
• Train and support end-users on new technologies and systems
• Document technical processes and maintain accurate records of all IT activities
• Collaborate with other IT team members to ensure seamless system integration and performance

Skills

IT support

Customer service

Communication

Problem-solving

Teamwork

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

macOS

Job description

Atlas Valley Group, a financial services company, seeks an IT Support Specialist in Raleigh, NC. This full-time position offers a negotiable salary and is open until November 22, 2026.

As an IT Support Specialist, you'll play a crucial role in troubleshooting and resolving a wide array of technical issues that arise within an organization. This may include hardware and software problems, network connectivity issues, and system errors. Your primary responsibility will be to provide prompt and effective user support, ensuring that employees can continue to perform their duties without unnecessary disruptions. Additionally, you'll be responsible for maintaining and monitoring the IT infrastructure, which may involve tasks such as backing up data, managing servers, and ensuring the proper functioning of network devices. Furthermore, you'll assist in system upgrades, which may include installing new software, updating existing systems, and configuring new hardware. Lastly, you'll play a key role in implementing and maintaining security measures, such as setting up firewalls, managing user access permissions, and conducting regular security audits.

You'll work in a collaborative environment with a team of professionals in Raleigh, NC, where the atmosphere is characterized by open communication and mutual respect. Our workplace culture emphasizes innovation, encouraging team members to think creatively and develop new ideas. We also prioritize customer satisfaction, striving to exceed expectations and deliver exceptional service. The team is composed of individuals from diverse backgrounds, each bringing unique skills and perspectives to the table. Together, they work towards a common goal, fostering a sense of camaraderie and shared purpose.

The salary is negotiable, and the benefits package includes comprehensive health insurance, a retirement plan with employer matching contributions, and opportunities for professional development through workshops, training programs, and access to industry conferences. Additionally, the company offers flexible work arrangements and a supportive work environment that encourages work-life balance.

You must have a bachelor's degree in computer science or related field, and 2+ years of IT support experience. Proficiency in Windows and macOS is required, and knowledge of network protocols is a plus.

• Provide first-line technical support to employees, addressing hardware, software, and network issues
• Install, configure, and maintain computer systems, networks, and servers
• Monitor system performance and proactively identify and resolve issues before they impact productivity
• Assist with the deployment and maintenance of security software and protocols
• Train and support end-users on new technologies and systems
• Document technical processes and maintain accurate records of all IT activities
• Collaborate with other IT team members to ensure seamless system integration and performance
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in IT support or a similar role
• Strong knowledge of Windows and Mac operating systems, as well as common productivity software
• Familiarity with networking concepts and protocols
• Proven ability to work independently and as part of a team
• Excellent communication and problem-solving skills
• Certifications such as CompTIA A+, Network+, or Security+ are a plus