IT Support Specialist

Apex North Partners; Seattle (WA); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement Benefits

Tuition Reimbursement

Professional Development

Work-Life Balance

Descripción de la vacante

Apex North Partners is seeking an IT Support Specialist in Seattle, WA to maintain IT systems and support staff. This full-time role focuses on troubleshooting hardware and software, assisting with network issues, and providing user training.

You will monitor system performance, implement security measures, and collaborate with the IT team to ensure optimal operations. A bachelor’s degree in IT or related field and at least 2 years of IT support experience are required.

Formación

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support.
• Proficiency in Windows and macOS.
• Knowledge of networking and security protocols.

Responsabilidades

• Provide level 1 technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and peripherals.
• Monitor and maintain the performance of IT systems, ensuring uptime and security.
• Assist in the deployment and management of IT projects and initiatives.
• Document and maintain accurate records of IT assets and support incidents.
• Maintain up-to-date knowledge of IT infrastructure and security practices.

Conocimientos

Windows proficiency

MacOS proficiency

Linux knowledge

Educación

Bachelor's degree in IT or related field

Descripción del empleo

Apex North Partners, a prominent private equity firm in Seattle, WA, is hiring an IT Support Specialist. This full-time position involves assisting employees and maintaining IT systems for optimal performance.

As an IT Support Specialist, you will troubleshoot hardware and software issues, assist with network problems, and provide user training. You will also monitor system performance and implement security measures.

You will work in a collaborative environment with the IT team in Seattle, WA. The workplace is modern and equipped with the latest technology to support your role.

The salary range for this position is between $42,000 and $61,924 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to support their well-being. Retirement benefits are also offered, with options for 401(k) plans or pension schemes, depending on the employer's policies. Additionally, professional development opportunities are available, such as tuition reimbursement, workshops, and conferences, to help employees enhance their skills and advance their careers. These benefits aim to create a balanced work-life environment and foster long-term growth and satisfaction.

To be successful, you should have a bachelor's degree in IT or a related field, and at least 2 years of experience in IT support. Proficiency in Windows and macOS is required, along with knowledge of networking and security protocols.

Key Responsibilities and Requirements

• Provide level 1 technical support to employees, resolving hardware, software, and network issues
• Install, configure, and maintain computer systems, networks, and peripherals
• Monitor and maintain the performance of IT systems, ensuring uptime and security
• Assist in the deployment and management of IT projects and initiatives
• Document and maintain accurate records of IT assets and support incidents
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in IT support or a related role
• Strong knowledge of Windows, macOS, and Linux operating systems
• Proficiency in troubleshooting and resolving technical issues
• Excellent communication and problem-solving skills