IT Support Specialist

Ivy Summit LLC; Hartford (CT); On-site; USD 54,000 - 65,000; Full time

Job summary

Ivy Summit LLC, based in Hartford, CT, is seeking an IT Support Specialist for a full-time role. The position supports employees, troubleshoots hardware/software, and helps install and maintain IT systems.

Applicants should have a bachelor's degree in Computer Science or related field and at least 2 years of IT support experience, with proficiency in Windows and macOS and knowledge of network security protocols. The team collaborates across departments to keep IT services reliable.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• 2+ years of IT support experience is required.
• Proficiency in Windows and macOS operating systems is essential.
• Knowledge of network protocols and security measures is required.
• Strong problem-solving skills and excellent communication abilities are essential.

Responsibilities

• Provide technical assistance and support to employees.
• Troubleshoot hardware and software issues.
• Assist with network and system installations.
• Maintain and update IT systems and software.

Skills

Problem solving

Communication

Technical support

Windows proficiency

macOS proficiency

Networking basics

Education

Bachelor's degree in Computer Science or related field

Job description

Ivy Summit LLC, a financial services company based in Hartford, CT, is seeking a dedicated IT Support Specialist for a full-time position. The role offers a competitive salary range of $54,000 to $64,501 per year.

As an IT Support Specialist, you will provide technical assistance and support to employees. Your responsibilities include troubleshooting hardware and software issues, assisting with network and system installations, and maintaining and updating IT systems and software.

You will collaborate with the IT team in Hartford, CT, and work with other departments to ensure the smooth operation of our IT infrastructure.

The annual salary range for this position is between $54,000 and $64,501, providing a competitive compensation package. While the specific benefits are not detailed, it is reasonable to assume that standard employee benefits such as health insurance, retirement plans, and possibly other perks like paid time off or professional development opportunities may be included. The exact nature of these benefits would typically be outlined in the full job description or during the hiring process.

To be successful in this role, you should have a bachelor's degree in Computer Science or a related field, and at least 2 years of experience in IT support. Proficiency in Windows and macOS operating systems, knowledge of network protocols and security measures, strong problem-solving skills, and excellent communication abilities are essential.

• Provide technical assistance and support to employees,
• troubleshoot hardware and software issues,
• assist with network and system installations,
• maintain and update IT systems and software
• Bachelor's degree in Computer Science or related field,
• 2+ years of experience in IT support,
• proficiency in Windows and macOS operating systems,
• knowledge of network protocols and security measures,
• strong problem-solving skills,
• excellent communication abilities