IT Support Specialist — Windows/macOS, Network & Systems

Ivy Summit LLC; Hartford (CT); On-site; USD 54,000 - 65,000; Full time

Job summary

Ivy Summit LLC, based in Hartford, CT, is seeking an IT Support Specialist for a full-time role. The position supports employees, troubleshoots hardware/software, and helps install and maintain IT systems.

Applicants should have a bachelor's degree in Computer Science or related field and at least 2 years of IT support experience, with proficiency in Windows and macOS and knowledge of network security protocols. The team collaborates across departments to keep IT services reliable.

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• 2+ years of IT support experience is required.
• Proficiency in Windows and macOS operating systems is essential.
• Knowledge of network protocols and security measures is required.
• Strong problem-solving skills and excellent communication abilities are essential.

Responsibilities

• Provide technical assistance and support to employees.
• Troubleshoot hardware and software issues.
• Assist with network and system installations.
• Maintain and update IT systems and software.

Skills

Problem solving

Communication

Technical support

Windows proficiency

macOS proficiency

Networking basics

Education

Bachelor's degree in Computer Science or related field

Job description

Ivy Summit LLC, based in Hartford, CT, is seeking an IT Support Specialist for a full-time role. The position supports employees, troubleshoots hardware/software, and helps install and maintain IT systems.

Applicants should have a bachelor's degree in Computer Science or related field and at least 2 years of IT support experience, with proficiency in Windows and macOS and knowledge of network security protocols. The team collaborates across departments to keep IT services reliable.