IT Support Specialist

Summit Elite Inc.; Las Vegas (NV); On-site; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k)

Paid time off

Job summary

Summit Elite Inc. in Las Vegas, NV seeks an IT Support Specialist to maintain and troubleshoot technology systems for guests and staff.

This full-time role offers a salary range of $45,000 to $63,341 and a comprehensive benefits package including health insurance and retirement savings. You will resolve hardware and software issues, install and configure IT equipment, monitor infrastructure for reliability, back up data, and document processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Proven IT support experience with strong troubleshooting skills.
• Excellent communication and interpersonal abilities under pressure.
• Knowledge of ITIL processes and best practices.
• Familiarity with Windows and macOS operating systems and common productivity software.
• Experience with network protocols and security measures.

Responsibilities

• Provide level 1 technical support to employees and guests, resolving hardware, software, and network issues promptly.
• Install, configure, and maintain IT equipment including computers, printers, and network devices.
• Monitor and maintain the IT infrastructure for high availability and performance.
• Assist in deploying new IT systems and technologies.
• Document IT processes, procedures, and configurations for future reference.
• Stay up-to-date with IT trends and recommend improvements.

Skills

IT support experience

Troubleshooting

Communication skills

Teamwork

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Windows

macOS

Networking protocols

ITIL knowledge

Job description

Summit Elite Inc. seeks an IT Support Specialist in Las Vegas, NV. This full-time role involves maintaining and troubleshooting technology systems to ensure seamless operations for guests and employees. The position offers a salary range of $45,000 to $63,341.

Daily tasks include resolving hardware and software issues, providing technical support to staff, and ensuring network security. You will also assist with software installations, data backups, and system updates.

In our state-of-the-art facilities in Las Vegas, NV, you'll have the opportunity to work closely with the IT team. This collaborative environment encourages you to tackle technical challenges head-on and continuously improve our systems. You'll engage with cross-functional teams, sharing insights and expertise to drive innovation and efficiency. By working together, you'll contribute to a dynamic and supportive workplace that values teamwork and continuous learning.

The annual compensation for this position typically falls within a range of $45,000 to $63,341. This salary can vary based on factors such as experience, location, and the specific industry. Employees in this role can expect a comprehensive benefits package that includes health insurance, which covers medical expenses, and a retirement plan, often a 401(k) or similar, to help save for the future. Additionally, they are entitled to paid time off, which may include vacation days, sick leave, and possibly holidays, providing a balance between work and personal life.

Requirements include a bachelor's degree in IT or related field, 2+ years of IT support experience, proficiency in Windows and macOS, and knowledge of networking fundamentals.

What you will do:

• Provide level 1 technical support to employees and guests, resolving hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain IT equipment, including computers, printers, and network devices.
• Monitor and maintain the company's IT infrastructure, ensuring high availability and performance.
• Assist in the deployment of new IT systems and technologies.
• Document IT processes, procedures, and configurations for future reference.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements to the IT department.

What we need:

• A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience in IT support, with a strong background in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Knowledge of ITIL processes and best practices.
• Familiarity with Windows and macOS operating systems, as well as common productivity software.
• Experience with network protocols and security measures.