IT Support Specialist

Cliff Magnolia LLC; Hartford (CT); Presencial; USD 83.000 - 99.000; Jornada completa

Descripción de la vacante

Cliff Magnolia LLC in Hartford, CT is seeking a full-time IT Support Specialist to deliver essential technical assistance to employees. The role involves troubleshooting hardware and software, assisting users with applications, and maintaining IT infrastructure in a modern office setting.

You will join a dedicated IT team, monitor system performance, install and configure software, and provide frontline support.

Formación

• Strong IT support background with hardware/software troubleshooting.
• Experience assisting users with software applications and providing technical support.
• Proficiency in Windows and macOS operating systems and common office software.
• Excellent written and verbal communication with a customer-focused approach.

Responsabilidades

• Troubleshoot hardware and software issues.
• Assist users with software applications.
• Maintain IT infrastructure.
• Monitor system performance.
• Install and configure software.
• Provide technical support to team members.

Conocimientos

Troubleshooting hardware and software

Assisting users with software

Maintaining IT infrastructure

Monitoring system performance

Installing and configuring software

Providing technical support

Windows and macOS proficiency

Strong communication skills

Customer-focused approach

Educación

Bachelor's degree in a relevant field

Herramientas

Microsoft Project

Asana

Descripción del empleo

Cliff Magnolia LLC, a leading financial services company in Hartford, Connecticut, is seeking a full-time IT Support Specialist to provide essential technical assistance to employees. This role offers a attractive compensation and benefits.

As an IT Support Specialist, you will troubleshoot hardware and software issues, assist users with software applications, and maintain IT infrastructure. Your responsibilities include monitoring system performance, installing and configuring software, and providing technical support to team members.

You will join a dedicated IT team in Hartford, CT, working in a modern office environment. Our team values collaboration and teamwork, fostering a supportive and innovative workplace.

The annual salary for this position ranges from $83,000 to $99,460, with compensation varying based on the candidate's level of experience. While the specific details of additional benefits are not yet disclosed, the role typically involves managing a team of professionals, overseeing project timelines, and ensuring the delivery of high-quality work. The position requires a bachelor's degree in a relevant field, typically 3-5 years of experience in project management, and proficiency in project management software such as Microsoft Project or Asana. The workplace is a modern office environment, equipped with the necessary tools and resources to support the team's work. The role demands strong communication skills, both written and verbal, to effectively coordinate with team members, clients, and stakeholders. Additionally, the position may involve occasional travel to meet with clients or attend industry conferences.

To succeed in this role, you should have a strong background in IT support, with experience in troubleshooting hardware and software issues. Proficiency in Windows and macOS operating systems, as well as familiarity with common office software applications, is essential. Strong communication skills and a customer-focused approach are also required.

The position is open until filled, and candidates should be prepared to undergo a background check and complete a drug screening as part of the hiring process. The ideal candidate will have experience in the field, proficiency in using specific software or tools, and the ability to work well in a team environment. The workplace is typically a modern office with flexible hours, and candidates must meet all company requirements, including a clean driving record and availability for on-call shifts if necessary.

• Troubleshooting hardware and software issues


• Assisting users with software applications


• Maintaining IT infrastructure


• Monitoring system performance


• Installing and configuring software


• Providing technical support to team members

• Strong background in IT support


• Experience in troubleshooting hardware and software issues


• Proficiency in Windows and macOS operating systems


• Familiarity with common office software applications


• Strong communication skills


• Customer-focused approach