End User Support Technician

Jobtailor; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking an experienced IT support specialist in Charlotte, NC to deliver responsive end-user assistance and maintain client networks. The role involves troubleshooting LAN/WAN, DNS, DHCP, VPN, and Wi‑Fi, with a focus on incident resolution and client satisfaction.

You will collaborate with engineering teams to remediate complex issues and develop automation using PowerShell and Python, with onsite support as needed. Certifications like CCNA/Network+ are preferred.

Qualifications

• 3+ years of experience providing technical support to external clients in MSP or similar environment.
• Strong knowledge of LAN/WAN, DHCP, DNS, Wi‑Fi, and VPN technologies.
• Experience triaging, troubleshooting and resolving Windows/Microsoft 365 incidents.
• Working knowledge of Cisco Meraki and Meraki Dashboard.
• Certifications: CCNA, Network+; Cisco Meraki ECMS preferred.

Responsibilities

• Provide responsive end-user IT support to clients.
• Monitor, troubleshoot, and optimize client network environments.
• Collaborate with internal engineering teams to remediate challenges.
• Develop and maintain automation through PowerShell and Python scripting.
• Provide onsite field support as needed.

Skills

Technical Support

Network Troubleshooting

Windows OS Support

Microsoft 365

End-User Support

Education

CCNA

Network+

Tools

Cisco Meraki Dashboard

Job description

• Provide responsive end-user IT support
• Monitor, troubleshoot, and optimize client network environments
• Collaborate with internal engineering teams to remediate complex technical challenges
• Develop and maintain automation through PowerShell and Python scripting
• Provide onsite field support as needed

Requirements

• 3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment
• Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies
• Experience triaging, troubleshooting, and resolving incidents related to Windows workstations and Microsoft 365 services
• Working knowledge of Cisco Meraki, including navigating the Meraki Dashboard
• Certifications: CCNA, Network+, Cisco Meraki Solutions Specialist (ECMS) preferred

Core Competencies

Demonstrates expertise in providing end-user IT support and optimizing network environments, with strong capabilities in automation through PowerShell and Python scripting. Proficient in troubleshooting Windows workstations and Microsoft 365 services, alongside a solid understanding of network technologies.

Highest-signal resume keywords

• Technical Support Experience
• Network Support Knowledge
• PowerShell Scripting
• Python Scripting
• Cisco Meraki Expertise

ATS Optimization Keywords

Hard Skills

• Technical Support
• Network Troubleshooting
• Windows Workstation Support
• Microsoft 365 Services
• LAN/WAN
• DHCP
• DNS
• Wi-Fi
• VPN
• Incident Resolution

Soft Skills

• Collaboration
• Problem-Solving

Certifications & Qualifications

• CCNA
• Network+
• Cisco Meraki Solutions Specialist (ECMS)

Industry Keywords

• Managed Services Provider (MSP)
• End-User Support
• Client Network Environments

Tools & Technologies

• Cisco Meraki Dashboard