IT Support Technician

Jobtailor; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking an IT Helpdesk Specialist to provide end-user support and troubleshoot hardware, software, and networking issues. You will manage user accounts and device configurations while installing and maintaining hardware and software across the organization.

You will also handle IT asset lifecycles, document procedures, and collaborate with the IT team to escalate and resolve complex issues, with attention to security and timely ticket resolution.

Qualifications

• Bachelor’s degree in Computer Technology, Information Systems, or related field preferred.
• 1+ years of IT support in a service desk or helpdesk preferred.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Experience with Microsoft 365, email, and collaboration tools.
• Familiarity with hardware/software installation and configuration.
• Basic networking knowledge: TCP/IP, DNS, and Wi‑Fi troubleshooting.
• IT ticketing systems and service management knowledge.
• Cybersecurity basics and safe computing practices.
• Strong problem-solving and analytical abilities.
• Effective verbal and written communication; customer service oriented.

Responsibilities

• Provide end-user support and troubleshoot hardware, software, and networking issues.
• Manage user accounts, access rights, and device configurations.
• Install, configure, and maintain hardware and software across the organization.
• Manage the lifecycle of IT assets, including procurement, deployment, and retirement.
• Document support procedures and maintain accurate ticketing-system records.
• Collaborate with IT team to escalate and resolve complex technical issues.
• Assist with system updates, patches, and security compliance activities.
• Deliver customer service and ensure timely resolution of support tickets.
• Perform additional duties as required.

Skills

Troubleshooting

Windows/macOS

Microsoft 365

Networking concepts

IT ticketing

Customer service

Communication

Time management

Detail oriented

Education

Bachelor’s degree in Computer Technology/IS

Tools

Microsoft 365

Email Tools

Collaboration Tools

IT Ticketing Systems

Job description

• Provide end-user support and troubleshoot hardware, software, and networking issues
• Manage user accounts, access rights, and device configurations
• Install, configure, and maintain hardware and software across the organization
• Manage the lifecycle of IT assets, including procurement, deployment, and retirement
• Document support procedures and maintain accurate ticketing-system records
• Collaborate with IT team members to **escalate** and resolve complex technical issues
• Assist with system updates, patches, and security compliance activities
• Deliver customer service and ensure timely resolution of support tickets
• Perform additional duties as required

Requirements

• Bachelor’s degree in Computer Technology, Information Systems, or related field preferred
• 1+ years of experience providing IT support in a service desk or helpdesk environment preferred
• Proficiency in troubleshooting Windows and Mac operating systems
• Experience with Microsoft 365, email, and collaboration tools
• Familiarity with installing and configuring hardware and software
• Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi troubleshooting
• Knowledge of IT ticketing systems and service management practices
• Awareness of cybersecurity principles and safe computing practices
• Strong problem-solving and analytical abilities
• Effective verbal and written communication skills
• Customer service orientation and empathy
• Ability to work independently and in a team environment
• Time management and ability to prioritize multiple tasks
• Detail oriented
• Ability to manage multiple support requests effectively
• Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation

Core Competencies

Demonstrates proficiency in troubleshooting hardware, software, and networking issues while providing exceptional customer service. Capable of managing IT assets and user accounts, ensuring compliance with security practices and effective documentation.

Highest-signal resume keywords

• IT Support Experience
• Troubleshooting Windows and Mac Operating Systems
• Microsoft 365 Proficiency
• Networking Concepts Knowledge
• CompTIA A+ Certification

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Hardware Installation
• Software Configuration
• Networking Concepts
• IT Asset Management
• Ticketing Systems
• System Updates
• Security Compliance
• Customer Service
• Time Management

Soft Skills

• Problem-Solving
• Analytical Abilities
• Effective Communication
• Empathy
• Detail Oriented

Certifications & Qualifications

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Fundamentals (MS-900)
• ITIL Foundation

Industry Keywords

• Service Desk
• Helpdesk Environment
• Cybersecurity Principles
• Safe Computing Practices

Tools & Technologies

• Microsoft 365
• Email Tools
• Collaboration Tools
• IT Ticketing Systems