Desktop Support Engineer I

Jobtailor; Stroudsburg (Monroe County); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor in the United States is seeking an IT Desktop Support specialist to provide first and second level support for end users. You will diagnose and resolve hardware, software, OS, and network issues, install and configure devices, and maintain documentation in the service desk system.

The role requires strong customer service, problem solving, and the ability to manage multiple tasks while meeting deadlines. familiarity with Azure/Intune, AD, PowerShell, and remote support tools is a plus.

Qualifications

• Associate degree in IT, CS, or related field preferred.
• 1–3 years desktop support, help desk, or technical support experience preferred.
• Experience with Windows OS and common business apps.
• Customer service experience in a corporate environment.
• Knowledge of AD, Azure/Entra ID, Intune, PowerShell basics, and networking.
• IT certifications (CompTIA A+, Microsoft, ITIL) preferred.
• Strong communication and problem-solving abilities.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide first- and second-level technical support via phone, email, and onsite visits.
• Diagnose and resolve hardware, software, OS, network, printer issues.
• Escalate complex issues to senior staff as needed.
• Own assigned support requests through resolution.
• Install, configure, and maintain desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades and OS/software deployments.
• Prepare and deploy new equipment per standards.
• Assist users with passwords, access, and software usage.
• Document activities in the service management system.
• Follow security policies and procedures.

Skills

Strong analytical skills

Problem-solving

Excellent customer service

Effective written and verbal comms

Prioritize multiple tasks

Organizational skills

Independent and team work

Adaptability and willingness to learn

Education

Associate degree in IT or related field

Tools

Active Directory

Azure/Entra ID

Intune

PowerShell

Remote support tools

Ticketing systems

Endpoint management

Multifunction devices

Printer management

Job description

Responsibilities

• Provide first- and second-level technical support to end users via phone, email, remote assistance, and onsite visits.
• Diagnose and resolve hardware, software, operating system, network connectivity, printer, and peripheral issues.
• Escalate complex issues to senior technical staff or appropriate support teams as needed.
• Maintain ownership of assigned support requests through resolution.
• Install, configure, and maintain desktop computers, laptops, tablets, mobile devices, and peripheral equipment.
• Perform hardware upgrades and component replacements.
• Install and configure operating systems, software applications, drivers, and updates.
• Prepare and deploy new equipment according to organizational standards.
• Assist users with password resets, account access, software usage, and general technology questions.
• Document all support activities within the organization's service management system.
• Follow organizational security policies and procedures.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• One to three years of desktop support, help desk, or technical support experience preferred.
• Experience supporting Windows operating systems and common business applications.
• Experience working in a customer service environment.
• Knowledge of Windows operating systems, Microsoft Office and Microsoft 365 applications, computer hardware and peripherals, Active Directory or directory services, basic networking concepts, remote support tools, mobile devices, printers and multifunction devices, endpoint management solutions, service desk or ticketing systems, Microsoft Azure or Microsoft Entra ID, Microsoft Intune, basic PowerShell scripting.
• Industry certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation, or similar certifications are preferred.
• Strong analytical and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Effective verbal and written communication.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new technologies.
• Professionalism and sound judgment.

Core Competencies

Demonstrates expertise in providing technical support for Windows operating systems and common business applications, along with strong problem-solving and customer service skills. Proficient in hardware installation, configuration, and maintenance, as well as documentation and adherence to security policies.

Highest-signal resume keywords

• Technical Support Experience
• Windows Operating Systems
• Microsoft Office and Microsoft 365
• Active Directory
• CompTIA A+ Certification

Hard Skills

• Desktop Support
• Hardware Upgrades
• Operating System Installation
• Basic Networking Concepts
• Remote Support Tools
• PowerShell Scripting
• Endpoint Management Solutions
• Service Desk Systems
• Mobile Device Support
• Printer Management

Soft Skills

• Analytical Skills
• Customer Service
• Effective Communication
• Organizational Skills
• Adaptability

Certifications & Qualifications

• CompTIA A+
• Microsoft Certified
• ITIL Foundation

Industry Keywords

• Technical Support
• Help Desk
• Information Technology
• Computer Science
• Customer Service Environment

Tools & Technologies

• Microsoft Azure
• Microsoft Intune
• Service Management System
• Ticketing Systems
• Multifunction Devices